Practice Delivery Director

As a Practice Delivery Executive (PDE) at NTT DATA, you will play a crucial role in leading the delivery of all NTT Data services, focusing on client transformation, delivery excellence, and building high-performance teams. Your responsibilities will include: - Ensuring the end-to-end delivery of services for specific clients - Monitoring delivery quality - Managing client relationships - Driving continuous improvement You will be accountable for maintaining financial forecasts, managing costs, and aligning operations with annual operating plans. Additionally, you will work closely with Client Executives to: - Develop customer relationships - Manage relationship risks - Provide strategic delivery advice to the executive leadership team Your role will also involve acting as the main contact for client operations leadership, building effective communications with stakeholders, and staying updated on global industry trends. You will be expected to leverage your experience in organizational change management to: - Guide delivery leaders - Evaluate performance - Provide feedback to ensure service excellence To succeed in this role, you must possess: - Delivery Leadership and Executive Level Experience - Expertise in IT support, project management, service management, and digital transformation - Strong communication skills - ITIL certification - The ability to work effectively across different time zones NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts and a focus on digital and AI infrastructure, NTT DATA is dedicated to driving organizations and society confidently into the digital future.,