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3.0 - 5.0 years
0 Lacs
india
On-site
DESCRIPTION Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe What would you do to increase trust in an online marketplace where millions of buyers and sellers transact How would you build systems that evolve over time to proactively identify and neutralize new and growing fraud threats Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions Do you like to innovate and simplify Our mission in Customer Trust and Partner Support (CTPS) is to make Amazon.com the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. As a Business Analyst in our Customer Trust & Partner Support (CTPS) division, you'll be at the forefront of transforming raw data into actionable intelligence that shapes our organization's future. In this pivotal role, you'll spearhead the expansion of our forecasting solutions across Customer Trust operations, working alongside data scientists, business intelligence engineers, and program managers to uncover game-changing insights through advanced statistical analysis and data visualization techniques. Your analytical prowess will be essential in identifying opportunities to enhance operational efficiency and drive business impact. You'll leverage a diverse array of tools, data sources, and analytical methodologies to tackle high-impact business challenges, translating complex findings into clear, actionable recommendations. As a strategic partner to cross-functional teams, you'll analyze forecast variances, optimize operational processes, and ensure delivery against ambitious director level organizational goals. We're seeking a dynamic professional who can independently navigate complex problems and communicate sophisticated insights to non-technical audiences with confidence and clarity. Your ability to transform data into compelling narratives will be crucial in driving strategic decision-making across the organization. This high-visibility role offers unprecedented influence and directly impacts our bottom line, making you an essential player in our continued success and growth. If you're passionate about turning data into decisions and challenges into opportunities, join us in revolutionizing our customer trust operations. Key job responsibilities The ideal candidate should possess strong Workforce Management (WFM) expertise, demonstrate an analytical mindset, excel in stakeholder management, and consistently exhibit self-motivation and proactive behavior. BASIC QUALIFICATIONS - 3+ years of tax, finance or a related analytical field experience - 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 3+ years of business or financial analysis experience - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders - Experience with Excel PREFERRED QUALIFICATIONS - Bachelor's degree or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Posted 1 day ago
2.0 - 6.0 years
0 Lacs
telangana
On-site
As an Assistant Manager in Work Force Management (WFM) at Genpact, you will play a crucial role in ensuring adequate staffing to match call demand. Your responsibilities will include recommending staffing changes, coordinating with WFM resources daily, and participating in meetings with Operations & the Client. You will be responsible for analyzing data at a market/process level, providing insights to internal/external stakeholders, identifying volume variations, and alerting stakeholders proactively. To excel in this role, you are required to hold a graduate degree or equivalent with a strong academic record. Excellent communication skills are essential, along with proficiency in using Excel and its functions such as pivots, power pivots, trend graphs, bar graphs, VBA macros, and bridge plans. Preferred qualifications include being innovative, able to influence others, and having experience in Contact Centre Workforce Management. This is a full-time position based in India-Hyderabad, offering a dynamic work environment where you can leverage your operational skills to drive impactful outcomes for the organization. If you are passionate about data analysis, stakeholder management, and driving operational efficiency, we invite you to join our team at Genpact and contribute to creating a world that works better for people.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
The Cash & Trade Proc Sr Supv role involves automating MIS reporting for TTS Trade and requires good knowledge of excel, Power Pivots, BI Tools like Tableau, etc. Databases. Responsibilities include recommending workflow improvements, identifying and resolving problems, carrying out non-routine operations, providing evaluative solutions, assessing risks, ensuring compliance with laws and regulations, and supervising others effectively. Qualifications for this role include 2-5 years of experience in cash and trade operations, proven experience in process improvement, strong communication and analytical skills, as well as effective management and relationship skills. The ideal candidate should have a Bachelors/University degree or equivalent experience. This job description offers an overview of the role's responsibilities and qualifications. Additional job-related duties may be assigned as needed.,
Posted 1 week ago
3.0 - 5.0 years
0 Lacs
india
On-site
DESCRIPTION The Buy with Prime (BwP) team is at the forefront of revolutionizing the way people shop, empowering entrepreneurs and merchants worldwide to reach customers through every imaginable channel. Our vision is to extend the benefits of Prime shopping, including fast, free shipping, seamless checkout experiences, and hassle-free returns, to merchants own online stores. This exciting initiative builds upon Amazon's long-standing mission of empowering small and medium-sized businesses with opportunities for growth. BwP's Financial Operations team is looking for a Business Analyst who will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. You will analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities. You will communicate analysis and metrics insights to stakeholders and business leaders, both verbally and in writing. These analytics and metrics will help ensure we are focused on what's important, enable clarity and focus, and partner with internal stakeholders to help drive the business of BwP/MCF programs Key job responsibilities - Developing intelligent, insightful analytical solutions - Interacting with internal stakeholders to deep-dive outliers - Enabling effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format - Analyze and solve business problems with focus on understanding root causes and driving forward- looking opportunities - Communicating complex analysis and insights to our stakeholders and business leaders, both verbally and in writing. - Working closely with marketing managers to drive development of metrics and analyses necessary for evaluation and implementation. - Working with large data sets, automate data extraction, and build monitoring/reporting dashboard . Writing high quality SQL codes to retrieve and analyze data. BASIC QUALIFICATIONS - 3+ years of tax, finance or a related analytical field experience - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 3+ years of business or financial analysis experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience with SQL - Experience making business recommendations and influencing stakeholders PREFERRED QUALIFICATIONS - 3+ years of business analyst, data analyst or similar role experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Posted 1 week ago
3.0 - 5.0 years
0 Lacs
india
On-site
DESCRIPTION At Amazon, our goal is to be earth's most customer-centric company and to create a safe environment for both our customers and our associates. To achieve that, we need exceptionally talented, bright, dynamic, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a talented business analyst to join the Regulatory Intelligence, Safety & Compliance Global Data & Analytics (RISC GDA) team. This role will be a key member of the Science and Analytics team, responsible for driving analysis and insights to help make meaningful business decisions. As a Business Analyst, you will focus on improving the success within business functions by analyzing data, discovering and solving real world problems, building metrics and business cases to improve customer experience, and providing timely data support for escalations to mitigate risk. We are focused on your success and want to build future leaders within Amazon. A key component of the role is to identify process and system improvement opportunities by developing the right metrics, analyzing data, and partnering with internal teams. In addition, you will design and develop automated reporting solutions to enable stakeholders to manage the business and make effective decisions. Lastly, you will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. This role requires an individual with excellent statistical and analytical abilities, deep knowledge of business intelligence solutions and good business acumen. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment, and driven by a desire to innovate in this space. They have experience in working directly with large data sets, and will be required to make important decisions on defining, building, and scaling data processes and reports through directly with stakeholders and other data and tech professionals. Key job responsibilities . Creating automated reports and dashboards with a combination of BI tools such as Quicksight . Partnering with program team, Legal, and Tech stakeholders to understand challenges and provide /analysis to help drive program success . Providing data support for business and cross-functional partners to address escalations and answer questions using PostgreSQL and AWS solutions . Uncovering trends and correlations through mining and analysis to develop insights that can help stakeholders to make effective decisions . Designing and executing analytical projects using statistical analysis . Create mechanisms for non-technical stakeholders to self-serve data including during urgent issue management . Look for opportunities to simplify and automate redundant processes BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders - Experience with SQL - Experience with data visualization using Tableau, Quicksight, or similar tools PREFERRED QUALIFICATIONS - 3+ years of business analyst, data analyst or similar role experience - Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau - Familiarity with AWS solutions such as EC2, Dynamo DB, S3, Redshift, and RDS. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Posted 2 weeks ago
5.0 - 7.0 years
0 Lacs
india
On-site
DESCRIPTION Do you want to be part of the team that ensures Amazon keeps its Customer Experience promise across millions of customers worldwide Does the challenge of driving decisions in a dynamic environment excite you Do you love solving complex business problems Are you seeking an environment where you can drive innovation Are you a passionate self-starter If the answer to the above questions is a resounding YES, read on! The Retail Business Services team is seeking people with passion of solving complex business problem through analytical platform. - You eye to uncover trends to go beyond the obvious, identify the whys - You are comfortable dealing with ambiguity, asking questions and taking up challenges - You deal with multiple teams understand newer areas of business with ease - You are comfortable owning multiple projects and driving them to closure - You are technically sound in finding and wrangling data you need to bring out the insight - You are comfortable presenting and reporting them effectively to Leaders of Amazon! This person will own the production and delivery of a suite of standard reports, tools regularly used by the organization to make key business decisions. This will involve: Key job responsibilities 1. Develops and implements new tools to support the business 2. Creating, supporting and continuously improving reports and metrics that support the business operations 3. Converting data into digestible business intelligence and actionable information using tools like Quicksight/Tableau 4. Shaping and delivering key metrics, reports, and indicators by which our business will assess its performance 5. Diving deep into large data sets to answer specific business questions using Excel, SQL and other data manipulation languages 6. Working directly with business teams to utilize metrics and analysis to determine improvement opportunities BASIC QUALIFICATIONS - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders - 3+ years of business analyst, data analyst or similar role experience PREFERRED QUALIFICATIONS - 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Posted 2 weeks ago
0.0 years
0 Lacs
hyderabad, telangana, india
On-site
Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Assistant Manager, Work Force Management (WFM) Responsibilities . Recommend staffing changes to match the call demand & coordinate with the WFM resource daily to ensure adequate staffing is maintained. . Participate in periodic meetings with Operations & the Client . Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights . Provide insights on existing data to internal/external stakeholders . Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stakeholders proactively . All the observations should be reported to WFM to help to change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any. Qualifications we seek in you! Minimum qualifications . Any graduate degree or equivalent with a strong academic record . Excellent Communication Skills . Should have a good working knowledge of using Excel . Good at excel functions like pivots, power pivots, trend graphs, bar graphs, VBA macros, bridge plans, etc Preferred qualifications . Innovative and able to influence others . Contact Centre Workforce Management experience Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
Posted 2 weeks ago
3.0 - 5.0 years
0 Lacs
india
On-site
DESCRIPTION We are seeking an exceptional Business Analyst to drive analysis and insights to help our teams make meaningful, data backed business decisions. The successful candidate will possess strong fervor for analytics, performance evaluation, setting high standards, accuracy and staying ahead of a dynamic and fast-evolving business. You should have excellent communication skills to be able to work with business leaders and share succinct performance insights. Above all, you should be passionate about people, using AI tools and have deep understanding of Amazon performance evaluation principles. About the team Global Operations-Artificial Intelligence (GO-AI) is a part of Amazon Robotics (AR), an org, in Fulfillment Technologies & Robotics (FTR). GO-AI enables Computer Vision (CV) and ML based automation by delivering high quality data to improve AI and Machine Learning (ML) product lifecycle through near real-time human-in-the-loop (NRT HITL) and offline annotations. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - 3+ years of business analyst, data analyst or similar role experience - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - Demonstrated proficiency analyzing data, creating dashboard and business reports using SQL - 3+ years of program management experience, leading projects involving multiple stakeholders - Proven experience writing scripts using SQL, extracting and analyzing the data to provide precise reports to stakeholders - Demonstrated ability to maintain high level of integrity and discretion to handle confidential information - Demonstrated written and verbal communication skills and ability to influence without authority - Proven ability to present complex information in a clear and concise manner to executives - Experience defining requirements and using data and metrics to draw business insights and making business recommendations PREFERRED QUALIFICATIONS - Advance SQL proficiency write complex SQL statements and ability to manipulate a massive amount of data, working knowledge of Python, creating dashboards/on demand reports using Quicksight - Experience using AI tools - Experience creating scorecards or similar performance evaluation reports - Familiar with defining configuration specifications and business analysis requirements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Posted 2 weeks ago
3.0 - 5.0 years
0 Lacs
india
On-site
DESCRIPTION Within Amazon, the Selling Partner Risk team launches products and services that detect and prevent abuse on our store before it impacts a customer. We work with business partners across the organization to find and close gaps that lead to abuse and create and enforce selling policies that help ensure we have a fair marketplace. Our product and program managers work hand in hand with our engineering and science partners to develop and implement innovative solutions that help Sellers become successful and stop bad actors at scale, globally. We are seeking a candidate who loves solving complex problems, is passionate about stopping bad actors and protecting customers. Plus, good analytical skills and a proven track record of being able to successfully identify a solution, prepare a plan and execute it with good results. Key job responsibilities We are seeking an exceptional Business Analyst to drive analysis and insights to help our teams make meaningful business decisions. As a Business Analyst, you will focus on improving the success of Sellers in our store by analyzing data, discovering and solving real world problems, and building metrics and business cases to improve customer experience. We are focused on your success and want to build future leaders within Amazon. A key component of the role is to identify process and system improvement opportunities by monitoring existing metrics, analyzing data, and partnering with scientists, risk managers and program managers within the team. You will design and develop automated reporting solutions to surface potential gaps of existing mechanism and support data-driven decisions. You will define business logic with business owners and deploy heuristic solutions. Lastly, you will enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. BASIC QUALIFICATIONS - 3+ years of tax, finance or a related analytical field experience - 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 3+ years of business or financial analysis experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience with SQL PREFERRED QUALIFICATIONS - 3+ years of business analyst, data analyst or similar role experience - Experience working in risk, fraud, or ML organizations. - Ability to create detailed business analysis, outlining problems, opportunities and solutions for a business stakeholders. - Familiar with defining configuration specifications and business analysis requirements - Experience working in risk, fraud or compliance organizations. - Advance SQL proficiency -write complex SQL statements and ability to manipulate a massive amount of data, creating dashboards/on demand reports Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Posted 2 weeks ago
5.0 - 7.0 years
0 Lacs
india
On-site
DESCRIPTION At Amazon.com, we strive to be Earth's most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history. Key job responsibilities An ideal candidate for this role: - Use machine learning techniques to forecast AM Goals for improved long term and short term capacity planning. - Employ the appropriate algorithms to discover patterns of risks, redundancies and inefficiencies. - Design experiments, test hypotheses, and build actionable models to optimize AM operations. - Solve analytical problems, and effectively communicate methodologies and results. - Build predictive models to forecast risks for seller selction and operations and help predict workflow and capacity requirements for AM operations. - Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies. - Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area A day in the life As a Business Analyst, you will help develop an analytic solution to drive deep dives, provide insights into the health and state of the Operations and measure business impact. You will transform data into actionable business information, and will make it readily accessible to stakeholders. You will own the design, creation, and management of extremely large datasets. From Day 1, you will be challenged with a variety of tasks, ranging from creating datasets, reports, dashboards to metadata modeling, pipeline monitoring. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets. You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices. You will be responsible to tune query performance against large and complex data sets. You will help translate analytic insights into concrete, actionable recommendations for business or product improvement. BASIC QUALIFICATIONS - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 5+ years of business or financial analysis experience - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders PREFERRED QUALIFICATIONS - 3+ years of business analyst, data analyst or similar role experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Posted 2 weeks ago
3.0 - 5.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Role & responsibilities: Prepare and maintain the Order Allocation Summary to support optimal allocation decisions. Create and update Inventory Aging reports to track stock ageing and identify slow-moving items. Develop Free Inventory Files for visibility of unallocated stocks for business teams. Generate Distributor Order Visibility Reports to enhance order planning and fulfilment efficiency. Prepare and share inputs for Stock Summary reports to relevant stakeholders. Create input files required for running tools that optimize order allocation. Consolidate and prepare Stocks and Sales Performance Reports at SKU, category, and distributor levels. Develop Forecast Accuracy Reports , comparing actuals vs forecast to improve demand planning. Prepare and maintain Cross Sourcing Matrices to support sourcing flexibility and allocation decisions. Required Skills & Qualifications: Graduate/Postgraduate in Commerce, Science, Statistics, Engineering, or related disciplines. 2-4 years of experience in reporting, MIS, or data analysis roles, preferably in supply chain, sales operations, or commercial functions. Advanced Excel skills including pivot tables, complex formulas, lookups, data validation, conditional formatting, and dashboarding. Experience in creating structured reports with accuracy and timeliness. Strong understanding of inventory management concepts is preferred. Ability to handle large datasets efficiently and perform data consolidation from multiple sources. Excellent attention to detail, problem-solving attitude, and logical thinking. Good communication skills to coordinate inputs and explain reports to stakeholders. Preferred Skills: Exposure to Power Query, Power Pivot, VBA Macros, or Power BI for automation and visual reporting. Experience in supply chain analytics, inventory optimization, or order allocation processes. Office Location - Yelahanka, Bangalore
Posted 1 month ago
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