Shift Timings: Night Shifts. Prerequisites: - Ready to work as a Technical Support Engineer providing support and services to global Microsoft Power BI Customers. Comfortable communicating with customers on phone/teams/emails and resolving their issues. - Excellent communication skills needed to communicate with the customers across the Globe. - Ready to relocate to Hyderabad and work from office. - Ready to work in the night shifts (Pacific Standard time) 24/7. Job Description: 1. Candidate should have minimum 2 years’ experience with knowledge on Power BI and SQL. Knowledge on SSAS and SSIS will be an added advantage. 2. Should have good knowledge on Power BI Desktop, Power BI Service, gateways, Power BI administration, etc. 3. Knowledge of Service Request Process and Ticketing tools. JIRA, Remedy, Service Now etc. 4. Strong ability to communicate clearly and professionally with end users. 5. Strong ability to understand complex issues in an often-ambiguous environment. 6. Flair for Technical support and handling customers. 7. Performing Root Cause analysis and resolving customer reported issues within the defined SLA. 8. Strong ability to analyze, interpret and communicate technical errors and solutions. 9. Effective polished interaction with the customer to gather information. 10. Strong email writing skills. Should be able to write detailed emails with excellent presentation. 11. Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues. 12. Cross Team collaboration. 13. Enthusiasm to upgrade technology from time to time.

More Jobs at Swift Staffing

International Voice Process Executive

Thane

1 - 5 yrs

INR 4 - 4 Lacs

Azure Network Engineer

Hyderabad, Chennai, Bengaluru

3 - 5 yrs

INR 4 - 7 Lacs

Autodesk (Civil3D) Full Stack Developer

Chennai

3 - 8 yrs

INR 5 - 9 Lacs

Azure Devops Engineer

Hyderabad

3 - 5 yrs

INR 3 - 7 Lacs

Dot net with Angular developer

Bengaluru

3 - 6 yrs

INR 6 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Swift Staffing

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Power Bi Developer