Posted:-1 days ago|
Platform:
Hybrid
Full Time
Position Purpose
Realize second level support activities: Analyze application problems in production, debug processes, correct defects and anomalies, improve processes resilience, applies lean methodology to make continuous improvement of the Run activities, update documentation (PDD, Design document)
Effective management of maintenance tickets within SLA defined
Apply classification of maintenance tickets to address actions for the continuous improvement of the automated processes (LEAN methodology)
Analyze business needs to evolve existing applications and processes
Designs and develops new applications or parts of them when required, collaborates in the analysis of new technological solutions
Support the production of reports of Run activities
Support the continuous dialogue and exchange of information with the other IT maintenance teams to improve the maintenance activities
Problem solving on run activities,
manage maintenance tickets respecting business SLA,
support reporting on run activities to the management
classifying tickets to address improvement actions (Lean methodology)
taking in charge of new/modified application and check the quality of code and documentation,
debug the code with problems and develop corrections,
analysis, design and development of evolutions of application,
test the software created or modified,
Interact with other IT maintenance teams to speed up the solution of problems
Support BNL teams in analyzing and resolving application problems.
Collaborate on the design and development of new applications or parts of them.
Actively participate in the ceremonies of analysis and sharing of the Tribe's activities.
Has at least five years of analysis and development experience, with five years of experience in developments with Power BI
- Has experience in functional analysis and design of IT solutions
- Excellent knowledge of the Office package
- Problem Solving techniques
- Knows the SQL language for querying databases
- Has knowledge of open technologies/architectures and Microsoft products
BNP Paribas
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