Post-Sales Executive

Position Title: Post-Sales Executive

Location: Bengaluru, India

Reporting to: Head of Customer Success / Founding Team

About the Company:

You will be joining BIGAIRLAB, a fast-growing AI and technology venture serving enterprise and consumer clients across India, UAE, and the US. As we scale our product and onboard new clients, we need a proactive Post-Sales Executive to ensure smooth client onboarding, delivery coordination, and long-term satisfaction.

Key Responsibilities:

• Manage client onboarding and activation post-sale, ensuring smooth handoff from sales to delivery
• Coordinate with internal teams (product, tech, support) to ensure timely implementation and issue resolution
• Track delivery milestones, SLAs, and client KPIs to ensure operational excellence
• Maintain client documentation, SOPs, and feedback logs for transparency and continuous improvement
• Liaise with clients to gather feedback, resolve queries, and drive satisfaction across onboarding and usage
• Monitor usage metrics and adoption trends to flag risks and identify upsell opportunities
• Support training and enablement of clients on platform features and workflows
• Collaborate with finance and legal teams for invoicing, compliance, and contract adherence
• Drive continuous improvement in post-sales processes through automation and feedback loops

Required Qualifications & Skills:

• Bachelor’s degree in Business, Engineering, or related field
• 2–5 years of experience in post-sales, customer success, or delivery coordination (preferably in SaaS or tech startups)
• Strong communication and client-handling skills across India/UAE contexts
• Experience with CRM tools, ticketing systems, and operational dashboards
• Detail-oriented with strong documentation and process adherence mindset
• Comfortable working cross-functionally and wearing multiple hats
• (Desirable) Experience in enterprise onboarding, SaaS delivery, or B2B client operations

What We Offer:

• Opportunity to be part of a fast-growing tech venture with global exposure
• Ownership of key operational processes and client relationships
• Collaborative environment with quick decision-making and high impact
• Attractive compensation including base salary + performance incentives
• Flexible working setup and growth opportunities across teams

Ideal Candidate Profile:

• Startup-ready mindset: structured yet adaptable
• Process-driven with a bias for action and client empathy
• Comfortable juggling multiple priorities and working with lean resources
• Motivated by ownership, impact, and continuous improvement

Job Type: Full-time

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Provident Fund

Ability to commute/relocate:

• Koramangala, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you an immediate joiner?
• Current CTC?
• Expected CTC?

Experience:

• Post Sales / Customer Success: 2 years (Required)

Work Location: In person