Platform Operations Engineer

Nextiva

2 - 7 years

6 - 9 Lacs

chennai

Posted:3 days ago| Platform:

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Skills Required

product engineering javascript voip healthcare customer support distribution system monitoring sql python technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Troubleshoot and mitigate voice platform relates issues
Support testing efforts of new voice features, platform types, and endpoint
Support upgrades and migrations of platforms for life cycle management
Management of large-scale distributed systems
Support for in-day and after-hours Incident resolution
Build, maintain, and promote strong technical documentation
Support for Incident resolution
Build, maintain, and promote strong technical documentation
Normal business hours and after hours/on call responsibilities
Technical liaison to product development, engineering, support, and executive level staff

Qualifications

At least 2+ years of platform operations experience in cloud based environments; preferred knowledge of FreeSWITCH, Kamailio and Coturn and other telephony application switches
Solid understanding scripting languages like Terraform, Ansible, JavaScript and Python
Foundational understanding of public cloud space infrastructure (GCP preferred) centered around network and geo-graphical deployments voice architecture
Fundamental understanding of CI/CD, distributed architectures and micro-services; ability to read and troubleshoot Java code base is a plus
Solid knowledge of WebRTC and VoIP related to protocols and architecture
Fundamental understanding of SRE best practices, including reliability, monitoring, availability, and incident response
Solid understanding of traditional infrastructure tenants; Networking, Firewalls, and OS base
Database experience with enterprise class SQL
Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions
Strong analytical and organizational skills, with attention to detail
Demonstrate strong verbal and written communication skills
Ability to multi-task, prioritizing multiple objectives and initiatives
Able to work in a team environment and with a diverse group
Mentoring and cross training to platform engineering and operation

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