Platform Engineer

Role Overview: As a Senior Platform Engineer, you will utilize your technical expertise to implement best practices, drive continuous improvement through automation and innovation, and support and mentor the Platform Engineering and Operations team. Your role will involve collaborating with other teams to manage infrastructure hosting solutions for customers on a global scale. Key Responsibilities: - Facilitate daily stand-ups, workload planning, and operational duties with team members. - Take the technical lead in developing, building, and testing platform architectures as required. - Create, update, and review comprehensive documentation for engineering and operations processes and system information. - Conduct audits, reporting, and governance activities to uphold engineering and operations standards and compliance. - Identify opportunities for engineering improvements and contribute to proposals for analysis and decision-making. - Lead technical efforts in deploying, operating, and managing platform activities. - Respond to platform incidents, conduct thorough technical investigations, resolutions, and reviews. - Proactively monitor and manage service health and performance to ensure optimal functionality. - Work within standard UK business hours (between 8am and 6pm) for close integration and coordination with UK-based team members. - Serve as a point of escalation for the on-call support rota to ensure 24/7 customer platform support. - Centre all thought, analysis, response, and decision-making on the customer and business success. - Engage and support internal teams, third parties, and customers through effective and appropriate channels. - Represent the business as a technical lead in direct communication with customers when necessary. - Participate in scheduled out-of-hours work and standby support coverage as required. Qualifications Required: - Minimum of 4 years of experience in a similar role as a senior engineer within a Systems Administrator and DevOps role delivering engineering and operations towards platform/infrastructure architecture with ISO 27001 and SOC 2 compliance. - Highly skilled and mostly self-sufficient in Linux distributions, AWS services (IAM, VPC, EC2, ECS), Terraform, writing Ansible playbooks, and basic to moderate Python scripting. - Strong fundamentals in technical support, including troubleshooting systems from multiple areas such as virtualized compute, networking, and storage. - Experience working within ITIL service management frameworks, agile methodologies, and with Atlassian services (JIRA, Confluence, Bitbucket). - Familiarity with working within a Dev-Sec-Fin-Ops culture and practice.,