Platform Data Specialist

• Analyse social media networks for customer-related risks
• Create alerts within the ZeroFOX platform for customers
• Search social sites (specifically the Big 6 networks) for impersonations of Executives & Brands of ZeroFOX Customers
• Double check impersonations with current alerts in the platform to avoid duplicate creation
• Learn and work from pre-established workflows established by our customers
• Research customer Executives & Brands to familiarize yourself with their entities and expected alerts
• Utilize ZeroFOX tool set to create correct meaningful alerts for each customer/network
  

Requirements

• Extreme attention to detail
• Knowledge of major social networks (knowledge of emerging networks a big plus)
• Superior research and writing skills (a writing sample will be requested as part of the interview process)
• Solid interpersonal and social skills
• Experience with other SaaS, cyber security, or social media products or services is preferred
• Experience in Customer Success
• Strong analytical skills
  

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off
• Best-in-class benefits
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture