Platform Data Specialist

You will be responsible for analyzing social media networks for customer-related risks. This includes creating alerts within the ZeroFOX platform for customers and searching social sites, specifically the Big 6 networks, for impersonations of Executives & Brands of ZeroFOX Customers. It is important to double check impersonations with current alerts in the platform to avoid duplicate creation. You will be expected to learn and work from pre-established workflows established by our customers and research customer Executives & Brands to familiarize yourself with their entities and expected alerts. Utilize ZeroFOX tool set to create correct meaningful alerts for each customer/network. Key Responsibilities: - Analyze social media networks for customer-related risks - Create alerts within the ZeroFOX platform for customers - Search social sites for impersonations of Executives & Brands of ZeroFOX Customers - Double check impersonations with current alerts in the platform - Learn and work from pre-established workflows - Research customer Executives & Brands - Utilize ZeroFOX tool set to create correct meaningful alerts for each customer/network Qualifications Required: - Extreme attention to detail - Knowledge of major social networks (knowledge of emerging networks a big plus) - Superior research and writing skills - Solid interpersonal and social skills - Experience with other SaaS, cyber security, or social media products or services is preferred - Experience in Customer Success - Strong analytical skills You will also benefit from: - Competitive compensation - Community-driven culture with employee events - Generous time off - Best-in-class benefits - Fun, modern workspace - Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.,