PIA Executive Caller

You will be working as a PIA Caller in a full-time on-site role located in Bangalore. Your main responsibilities will include day-to-day communication with residents, managing visitor check-ins, and ensuring smooth operations within the gated society. This position will require you to interact with Admins/Management Committee members, Guards, and Residents to enhance secure and convenient living experiences. To excel in this role, you should possess strong verbal communication and interpersonal skills, a customer service orientation, and effective problem-solving abilities. Attention to detail, organizational skills, and the ability to efficiently handle multiple tasks will be crucial. Previous experience in customer-facing roles would be advantageous. Additionally, having knowledge of security protocols and procedures, as well as basic computer skills, will be beneficial. Your key responsibilities will involve making calls and providing detailed analysis along with Customer Satisfaction scores (CSATs). You will be required to conduct thorough audits of customer service calls to ensure compliance with company policies and standards. Identifying areas for improvement and offering actionable feedback to enhance performance will also be part of your role. Collaboration with team leads and managers to implement process improvements, preparing detailed audit reports, and ensuring adherence to quality benchmarks for driving continuous improvement will also be essential.,