Pet Relationship Manager

Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing  trustworthy veterinary care, training services and a one-stop solution for pet supplies. 

In our next phase of growth, we are looking to bring international benchmarks of Pet Health Care services to India by creating an ecosystem of physical outlets across the nation. 

About the role:

Do you have a passion for pets and a knack for building relationships? Are you a natural advocate who 

thrives on helping others? If so, then the Pet Relationship Manager role at Supertails might be the purrfect fit for you! 

Pet Relationship Manager

• First impressions matter! You'll be the first point of contact for pet parents, setting the tone for their visit. 
• Manage Customer journey and visit schedule calendar for Vets, Groomers, and customers. 
• Answering questions, addressing concerns, and providing clear communication about services and products. 
• Consultative selling, cross selling and upselling of products and services. 
• Manage shelf space, display and merchandising. 
• Demonstrating a strong knowledge of our pet retail products, recommending solutions based on pet needs, and processing transactions. 
• Getting to know our pet parents and their furry companions, fostering trust, and creating a welcoming environment. 
• Handling paperwork efficiently, maintaining accurate records, and keeping the clinic environment organized. 
• Maintain the service levels and adherence to Standard operating procedures of the Facility.