Performance Management Lead

Philip Morris International

0 years

0 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Root Cause Analysis Governance Frameworks Risk Management

Work Mode

On-site

Job Type

Full Time

Job Description

Performance Monitoring & Reporting

Regularly track and monitor the performance of vendors based on KPIs, SLAs, and contractual obligations.
Conduct regular performance audits to evaluate the quality and timeliness of deliverables from vendors.
Develop and maintain dashboards and other reporting tools to provide real-time visibility into vendor performance.
Generate and present detailed performance reports, highlighting areas of concern and recommending corrective actions.
Lead periodic performance reviews with vendors to assess service delivery and align on improvement actions.
Maintain accurate and up-to-date vendor scorecards to track performance across various metrics.
Support internal teams with reporting and insights on vendor performance.
Analyze performance data to identify opportunities for continuous improvement. Compliance & Governance:
Ensure vendors are compliant with the terms of the contract, including SLAs, KPIs, and quality standards.
Ensure vendors adhere to all agreed contractual terms, SLAs, and service delivery requirements.
Assist in reviewing contracts and ensuring that vendors are adhering to all terms, including deliverables and obligations.
Develop and maintain governance frameworks for ongoing vendor management.
Drive initiatives for continuous improvement, ensuring that performance management processes evolve and improve over time. Issue Resolution & Escalation Management:
Handle escalations related to vendor performance or service delivery, ensuring prompt resolution and minimizing operational impact.
Collaborate with cross-functional teams to address performance issues and ensure alignment across service lines.
Support escalation processes for performance issues with vendors, ensuring that issues are resolved in a timely manner.
Perform root cause analysis for performance failures and identify corrective actions to address underlying issues. Risk Management & Mitigation
Assist in risk assessments and mitigation strategies for vendors.
Identify potential risks related to vendor performance and compliance and help mitigate them.
Work closely with service line specialists to identify and implement improvements in vendor performance management processes to mitigate risks.
Ensure corrective actions are implemented based on risk assessments or performance issues to prevent recurrence. 12404

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