Job
Description
About The Role
Skill required: Employee Services - Performance Testing Strategy
Designation: Performance Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Design performance testing solutions considering all parameters like infrastructure, technology, process, domain, tools, resource requirements, ROI for the client, test environment requirements, process improvements required and to setup processes to define solid test architecture by analyzing current processes, tools and applications and provide guidance on how to improve them.Employee Services - More into query/case managementUpdate process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Ensure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.Participate in Team building activities.Have customer facing experience & experience of using telephony
What are we looking for? Read, understand and analyze client process as per the business rules.Manage and resolve employee tickets related to performance reviews, goal setting, feedback submissions, and system navigation via HR platforms (e.g., Workday, SuccessFactors). Support the execution of performance cycles including mid-year and year-end reviews, calibration sessions, and ratings submissions..Maintain accurate and timely updates to performance data, including goal alignment, manager changes, and review statuses..Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Participate in client conference calls and prepare minutes of meeting. Ensure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transp
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts
Qualification Any Graduation
