Posted:2 days ago|
Platform:
On-site
Full Time
Job Summary
Provide excellent customer service and delight customers by exceeding their expectations.
Ensure logical and meaningful extraction of url content along with 100% SLA adherence.
Prepare and implement action plans to drive process improvements.
Deliver high quality of extraction consistently wt fail and ensure process compliance.
Develop domain expertise and work like an SME. Challenge what seems not right!
Perform high quality RCAs to identify the root causes of repeating high severity issues
Responsibilities
Preferable-Customer support or technical support experience in online industry 2 to 3 years preferably with processes related to data curation extraction
Good knowledge of websites and how to navigate to obtain desired information
Excellent Communication Skills both written & oral
Decision making skills
Basic knowledge of excel sheets
Strong Logical Analytical skills cognitive ability
Focus on accuracy eye for details
Excellent time management skills most workload involves fluctuation
Extremely proactive and organized with a track record of success in a team environment
Cognizant
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