Job
Description
Introductory market language Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers Job Summary As a Payments Lifecycle Manager within our CICS Custody Operations team, you will be responsible for managing the Authentication function for flawless delivery, accountable for proper change management & process improvement. This role provides an opportunity to lead and innovate in a dynamic business environment, promoting change and enhancing controls while delivering outstanding customer experience. Job Responsibilities Execute of daily business as usual (BAU) tasks/activities in the most efficient and highly control framework oriented environment Exhibit knowledge on Signature Validation for Trade/ Payment instructions received from Clients Clarify about beneficiary account details to verify during Callback for Outgoing payments from JPM Publish / Review of Daily/weekly performance metrics pertaining to the function and to identify and track reasons for deviation from agreed levels or expected behaviour Ensure follow up and escalate for all ageing items. Ensure timely review and certification of CFS Middle Office Authentication function Procedures, Operating Service Agreements and Business Resiliency plans Review and improve on productivity benchmarks on an ongoing basis Participatein multiple forums such as Product, Client Service, Strategy to analyse the impact basis market changes and to drive Tech Initiatives to meet client expectation and internal functional goals Create strong resiliency & backups within the team by active involvement in day to day activities and training initiatives Work in partnership with Operations Control Management / Risk teams for performing QA testing s, MIS and Internal and External Audits. Required qualifications, capabilities and skills Possess extensive experience in custody & fund services, markets, or prime brokerage operations, with proven staff management skills. Demonstrates flexibility, ability to meet tight deadlines, and strong organizational skills. Exhibits strong analytical and problem-solving abilities, proactively driving change and enhancing controls. Capable of navigating a dynamic business environment with a control-focused agenda and thorough understanding of program/project risk. Anticipates issues and drives initiatives to ensure results. Communicates strategic messages clearly, linking them to individual goals, and is proactive in identifying and escalating issues. Holds strong financial markets product knowledge, with expertise in Equities, Fixed Income, FX, Collateral, and Derivatives. Bachelors Degree or equivalent required, with proficiency in MS Excel and PowerPoint, and knowledge of data tools Adopts a logical, structured approach to planning, problem-solving, and decision-making, and is a self-starter managing team workload and deliverables effectively.
