Payment Solutions - Client Service Analyst

As a member of the team at J.P. Morgan Treasury Services, your role will involve providing prompt and value-added inquiry services and solutions to clients. You will handle day-to-day client inquiries and requests, ensuring prompt resolution and proactive updates. Taking ownership of pending cases and closely following-up will be crucial to meet client needs while adhering to risk and compliance guidelines. Identifying and escalating issues in a timely manner and performing maintenance requests will also be part of your responsibilities. Additionally, you will need to coordinate and follow-up with internal partners, resolve inquiries from clients and internal partners, and ensure high standards of client service. Key Responsibilities: - Provide prompt and value-added inquiry services and solutions for J.P. Morgan Treasury Services clients - Handle day-to-day client inquiries and requests - Take ownership in pending cases by following-up closely and providing proactive updates - Ensure risk and compliance guidelines are followed while meeting client needs - Identify and escalate issues in a timely manner - Perform maintenance requests such as signature updates, call-back list updates, SA updates, etc. - Coordinate and follow-up with internal partners - Resolve phone and written inquiries, ensure first call resolution, and provide client updates on unresolved cases - Log and track all incoming work into call tracking system within 24 hours - Provide a high standard of client service, ensuring client inquiries are resolved through intensive partnership with other departments locally and globally Qualifications Required: - Bachelor's Degree in Business, Finance, Economics, or related disciplines - At least 1 year of experience in the Banking industry - Clear and effective verbal and written communication skills - Active listening skills to understand customer needs and concerns - Analytical thinking to diagnose problems and identify solutions - Creativity in finding alternative solutions when standard procedures do not apply No additional details of the company are mentioned in the job description.,