Payment Lifecycle Associate

J.P. Morgan is a global financial services leader, offering strategic advice and products to top corporations, governments, and investors. We prioritize long-term partnerships to help clients achieve their goals, with a strong commitment to diversity and inclusion. The Commercial & Investment Bank is trusted by major global entities for its excellence in investment banking, payments, markets, and securities services. J.P. Morgan Payments provides a range of solutions, investing in future growth through technology and partnerships, while our Cash Asset Management team focuses on enhancing treasury management with automation and process improvement.

Job Summary:
As a Cash Asset Management Operations Manager within JPMorgan Chase, you will lead a team responsible for the management of cash operations, ensuring the firm's strength and resilience. Your leadership will contribute to the firm's growth by identifying and mitigating risks, implementing innovative solutions, and fostering a culture of excellence and continuous improvement. You will drive strategic initiatives that enhance operational efficiency and client satisfaction, while also mentoring and developing your team.

• Lead and manage a team within a 24/7 shifting schedule, including possible weekend shifts, to meet service expectations, focusing on client experience, risk management, and process improvements.
• Oversee the monitoring and management of intraday cash positions across Nostros to ensure adequate liquidity.
• Ensure compliance with internal controls, guidelines, and cut-off times for fund transfers between internal and external Nostros.
• Direct daily reconciliations, investigate discrepancies, and ensure timely resolution of cash breaks in coordination with internal teams.
• Collaborate with Treasury to manage intraday liquidity and funding needs, providing strategic insights and recommendations.
• Monitor clearing queues and payment processing systems to ensure timely settlements and constant connectivity.
• Act as a key decision-maker in resolving operational issues, applying analytical thinking and structured problem-solving to address payment delays and discrepancies.

• Strong capability to analyze complex situations, develop strategic initiatives, and implement effective solutions.
• Excellent verbal and written communication skills, with the ability to collaborate effectively across multiple teams and stakeholders.
• Strong project management skills with a focus on execution, risk awareness, and delivering results on time.
• Experience in driving process improvements and operational efficiencies within cash management or related areas.
• Working knowledge of banking/payment systems (e.g., SWIFT, ISO, Reconciliation tools, RTGS, CHAPS, TARGET2).
• Skills in sourcing, analyzing, and visualizing large data sets, with experience in Business Intelligence tools (e.g., Alteryx, Tableau, Python, Qlikview).
• Understanding of cash management, liquidity operations, and financial markets.

• Ability to work comfortably under pressure and meet deadlines, adapting to changing business needs and environments.

• Relevant experience in Cash Operations, Market Operations, or Liquidity Operations within a financial institution.
• Experience with automation tools and technologies, particularly in enhancing operational processes.
• Ability to lead teams through change initiatives and manage the transition effectively.
• S99 Qualification: Relevant certifications or qualifications that enhance expertise in cash management and operations.