Patient Relation Executive

0 years

1 - 2 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Greet and welcome patients in a friendly and professional manner.
  • Manage appointment bookings, rescheduling, and cancellations using clinic management software.
  • Handle patient inquiries through phone, email, and walk-ins promptly and courteously.
  • Assist new patients with registration and documentation.
  • Coordinate between patients and clinical staff to ensure timely treatments.
  • Explain clinic policies, treatment processes, and billing details clearly to patients.
  • Collect payments and issue receipts; coordinate with the billing team as needed.
  • Address patient complaints or concerns with empathy and escalate appropriately when required.
  • Maintain a clean and organized reception area and uphold the clinic’s service standards.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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