Patient Counselor

Roles and Responsibilities

• You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
• You are responsible for meeting personal and team targets as well as our customer satisfaction.
• Handle calls, mails, WhatsApp chat to patients and clients.
• Identify the needs of patients, resolve issues and provide solutions.
• Upsell other products/ services wherever possible.
• Ensure you follow the sales script provided by the company for uniformity
• Maintain good relations.
• Meet personal targets and work towards meeting team targets.
• Building and maintaining the CRM database.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets and customer queries.

Requirements and Qualifications

• High School Graduates, but a bachelor's degree in commerce or related fields is preferred.
• Prior experience with sales and customer service.
• Good knowledge of CRM practices and systems.
• Customer oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command over the English language.
• Effective persuasive, convincing and selling skills.
• Proven Sales experience in the relevant or any other industry.

Job Types: Full-time, Fresher, Internship

Pay: ₹11,439.58 - ₹36,635.93 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person