Patient Counsellor

• Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.
• Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.
• Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient
• Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision
• Ensuring that all sales interactions are done in a patient-centric approach
• Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts
• Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery
• Establishing a tone of empathy that helps to resolve any patient complaints or conflicts
• Prioritize patient satisfaction throughout the patient journey to build long-term relationships

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• WHAT IS YOUR CURRENT CTC?

• WHAT IS YOUR EXPECTED CTC?

Education:

• Bachelor's (Preferred)

Work Location: In person