Patient Care Coordinator

Here is a sample Job Description for a Patient Care Coordinator:

Job Title: Patient Care Coordinator
Location: [Insert Location]
Department: [Insert Department, e.g., Outpatient Services]
Reports to: Clinic Manager / Operations Head

Job Summary:

The Patient Care Coordinator is responsible for managing patient flow, ensuring a smooth and efficient experience for all patients. This role includes appointment scheduling, maintaining records, coordinating with doctors and staff, and assisting patients with queries to enhance the quality of care.

Key Responsibilities:

• Welcome and assist patients with empathy and professionalism.
• Schedule appointments and follow-ups with accuracy and efficiency.
• Maintain and update patient records in the system.
• Coordinate between patients, doctors, and clinical staff.
• Educate patients on procedures, treatments, and billing processes.
• Handle patient complaints and resolve issues promptly.
• Ensure confidentiality and compliance with healthcare regulations.
• Monitor patient waiting times and work to minimize delays.
• Support front desk and administrative tasks as required.

Required Qualifications:

• Graduate in any discipline (Healthcare/Administration background preferred).
• Minimum 1-2 years of experience in patient coordination or customer service (experience in hospitals/clinics preferred).
• Good communication skills in English and regional languages.
• Computer literacy (MS Office, EMR/EHR systems).

Skills:

• Strong interpersonal and problem-solving skills.
• Patient-centric approach with attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Team player with a positive attitude.

Job Type: Full-time

Pay: ₹10,120.70 - ₹27,281.71 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift

Work Location: In person