Patient Care Coordinator

Role & responsibilities

• Coordinate with TPA desk for admission and query resolutions
• To coordinate (OP & IP) between the patients and the doctors or any other department if in case any patient faces any problem. (Vary department wise).
• To manage OPD appointments & Follow up with patients for OPD / Procedure.
• To coordinate conversion from OP to IP & OP to Pharmacy.
• To coordinate OP movement to Diagnostics / Procedure / Non-invasive cardiology.
• To get number of planned discharges from treating doctors and share the same with ALOS team.
• To collate data for presentation in Monthly Departmental meeting. And prepare all the statistics of the department.
• To look after the pre-op, new patients and inform the doctor accordingly.
• Follow up of the admitted patients to be done as follows: - (vary department wise)
• Keep track of all kinds of patients (Cash/Insurance/Corporate)
• Query RESOLUTION to be done for TPA/ Corporate patients.
• Departmental indents to be taken care of.
• Look after the Maintenance of the department.
• To look after operation theatre (OT) bookings.
• To look after bill settlement of the patient.
• To arrange for departmental meetings and CMEs and ensure participation of departmental staff in all events/meetings/conferences.
• Departmental promotional activities to be done as per instruction.
• To handle all the official/administrative work of the doctors.
• To ensure adherence to attendance management system of the department (including punching and roster).
• To ensure effective and efficient utilization of departmental funds.
• Keep track of Employee vaccination for all Doctors & Employees &
• ensure preservation of data to meet NABH complianc

Preferred candidate profile

• Expertise in Word, Excel and PowerPoint & Outlook operations.
• Eye for detail.
• Ability to meet deadlines while ensuring that the focus on quality is not diluted.

• Good Communication & Inter personal skills, Pro activeness, Self Driven.
• Presentable
• Punctuality/Dress code/ Adherence to hospital policies