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Senior Operations Executive /Manager - Dr. Morepen Home Morepen Laboratories

3.0 - 8.0 years

4 - 6 Lacs

gurugram

Work from Office

Role & responsibilities Manage daily operations for hospital and diagnostic services. Coordinate between CRM team, doctors, and customers to ensure smooth communication and service delivery. Monitor end-to-end service flow from customer inquiry to doctor consultation and feedback. Ensure doctors receive timely updates from CRM and customer queries are resolved efficiently. Supervise CRM team activities and track performance. Handle escalations related to doctor, CRM, or patient concerns. Maintain quality and operational standards for healthcare and diagnostic processes. Work closely with management to improve efficiency and customer satisfaction. Preferred candidate profile

Posted 3 days ago

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