Patient Calling Representative - US Healthcare - Night Shift

As a Patient Calling Representative in the Night Shift (US Healthcare) based in Chennai Ekkatuthangal, you will be responsible for communicating with patients to gather clinical and treatment details, as well as providing relevant healthcare information. Your role will also involve assisting patients in understanding their insurance benefits, coverage details, and claim statuses. It is crucial to accurately document call details, update patient records in the system, and ensure compliance with healthcare regulations. Maintaining HIPAA compliance and ensuring the confidentiality of patient information is paramount in this role. Meeting call targets, maintaining high-quality service standards, and adhering to key performance indicators (KPIs) are essential for success. To excel in this position, previous experience in AR calling, patient calling, or healthcare RCM is preferred. A strong understanding of US healthcare billing, insurance claims, and HIPAA regulations is crucial. Excellent verbal and written communication skills are required, along with the ability to handle difficult conversations with empathy and professionalism. Proficiency in CRM tools, medical billing software, or EMR systems is a plus. You should be willing to work night shifts as per US time zones. This is a full-time position requiring 1-4 years of experience. To apply, please send your resume and cover letter to rohini.srinivasan@aaneel.com. The benefits include health insurance and leave encashment. The work schedule is a fixed shift from Monday to Friday during the night shift.,