Senior Technical Support Specialist Softcell Technologies

3.0 - 6.0 years

0 - 0 Lacs

Chennai

Work from Office

Roles and Responsibilities Provide technical support to customers via phone, email, or chat for issues related to Palo Alto firewalls, Checkpoint firewalls, Zscaler, Netskope, FortiGate, Cisco ASA firewalls, pfSense, and other security solutions. Troubleshoot complex network infrastructure issues using various tools such as Wireshark, Tcpdump, MRTG etc. Collaborate with cross-functional teams to resolve customer complaints and improve overall service delivery. Develop knowledge base articles and contribute back to the community through blog posts or documentation. Participate in on-call rotation for 24x7 support team.

Posted 2 days ago

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