PA to COO & Patient Relations Officer

A. PA to COO

• Manage the COO’s calendar, schedule appointments, meetings, and travel arrangements.
• Prepare and maintain reports, presentations, and confidential documents.
• Coordinate internal and external communication on behalf of the COO.
• Track action items, follow up with respective departments, and ensure timely updates.
• Assist in preparing meeting agendas, taking minutes, and circulating actionable points.
• Maintain office filing systems and documentation as per confidentiality standards.
• Support COO in daily operational and administrative tasks.

B. Patient Relations Officer

• Serve as the primary point of contact for patient feedback, queries, and grievances.
• Coordinate with various departments (nursing, billing, medical, housekeeping, etc.) to resolve patient issues promptly.
• Ensure patient satisfaction by maintaining a professional and empathetic approach.
• Monitor and analyze patient feedback data to suggest process improvements.
• Support hospital initiatives for service quality and patient care improvement.
• Assist in developing and implementing patient relation policies and service standards.

Key Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• High level of confidentiality, integrity, and professionalism.
• Ability to multitask, prioritize, and manage time effectively.
• Customer service orientation with an empathetic approach.

If you find your experience matching with above please call 9610207777 or email your cv [email protected]

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person