Outlet in-charge

OUTLET MANAGEMENT

 Oversee the opening and closing of the outlet.

 Ensure all bakery products are fresh, well-stocked, and displayed attractively.

 Monitor and maintain outlet cleanliness and hygiene.

 Ensure all equipment and systems are functioning properly.

 Initiate steps to reduce damages and returns from outlets and submit variance analysis

reports to management periodically.

 Ensure that outlets are in clean and tidy condition and all infrastructure and amenities

are fully functional at all times.

SALES AND CUSTOMER SERVICE

 Ensure excellent customer service and address customer concerns efficiently.

 Maintain product display and ensure an attractive and hygienic presentation

 Promote new products and seasonal offerings to boost sales.

 Monitor sales performance and implement strategies to achieve sales targets.

 Make it easier for customers to provide feedback to our Management Team.

 Build and maintain good relationships with regular customers.

 Introduce loyalty programs or promotions to retain customers.

TEAM MANAGEMENT AND TRAINING

 Reconfirm that the outlet manpower is well trained and engaged on the job and our

brand name is represented positively in the marketplace.

 Ensure that all staff come for work and leave work on time (that shift timings are strictly

followed)

 Prepare a duty roaster for every week (including off days, leave and shift timings) and

display for all staff to see every Saturday.

 Train and guide employees on service standards and hygiene practices.

 Resolve any staff conflicts and ensure teamwork.

 Conduct daily briefing and maintain records for all meetings held and ensure all staff are

in complete uniform.

MARKETING

 Plan and execute promotional programs like weekend offer, special days, anniversaries.

Etc.

 Ensure that all our social media handles are alive and creating a positive buzz in the

market place.

 Coordinate with our digital marketing partners and other external vendors and agencies.

 Ensure that appropriate point-of-sale creatives and postures are displayed across all our

outlets.

 Plan and execute customized activities for providing timely information about our offers

and schemes to our customer.

INVENTORY AND STOCK MANAGEMENT

 Maintain adequate stock levels of bakery products and raw materials.

 Coordinate with suppliers and the production team for stock replenishment.

 Minimize wastage by monitoring product demand and shelf life.

 Ensure accurate stock records and timely inventory reporting.

HYGIENE & SAFETY COMPLIANCE

 Ensure the outlet follows all food safety and hygiene standards.

 Conduct routine checks on cleanliness and sanitation.

 Train staff on health and safety guidelines.

STORE MAINTENANCE AND ISSUE RESOLUTION

 Ensure the outlet is well-maintained and equipment is in good working condition.

 Report any technical or operational issues to management.

 Ensure timely repairs and maintenance when needed.

REPORTING

 Maintain a systematic and structured reporting & and review mechanism among all levels of hierarchy in the organization

 Communicate any issues, challenges, or opportunities to the higher management team.

 Implement company policies and ensure compliance with operational procedures.

Job Type: Full-time

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Provident Fund

Ability to commute/relocate:

• Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• management: 1 year (Preferred)

Work Location: In person

Expected Start Date: 26/07/2025