OTM - Project Manager

Role Overview

We are seeking an experienced OTMS Superuser with a strong understanding of LTA, OTC, and P2P process flows. The role requires proven expertise in managing teams, troubleshooting process issues, driving process improvements, and supporting the successful deployment of Oracle TMS within the Global Service Centre (GSC).

Key Responsibilities:

System & Process Expertise

• Act as OTMS Superuser with in-depth knowledge of LTA, OTC, and P2P process flows.
• Identify, troubleshoot, and resolve process-related issues while ensuring process integrity.
• Conduct end-to-end testing of files, process flows, data flows, reporting, and control effectiveness.

Team Leadership & Development

• Manage and lead a team of 1015 users, ensuring performance and productivity.
• Provide training, guidance, and coaching to build team capability.
• Lead recruitment and onboarding of colleagues, serving as Subject Matter Expert (SME) on Oracle process capabilities.

Process & Documentation

• Oversee horizontal stitching of end-to-end (E2E) processes.
• Understand process maps and develop/improve IOPs and SOPs.
• Ensure accuracy and quality of customer/vendor master data and standard material codes.

Project Deployment & Change Management

• Lead project analysis, data preparation, and parallel run/testing to support Oracle TMS deployment in the GSC.
• Collaborate with horizontal GPLs, PEX teams, Controls, GRC, project management, and product teams for upstream harmonization.
• Escalate and track process or testing challenges to appropriate teams.

Stakeholder Management & Reporting

• Ensure timely, accurate, and qualitative process and project updates to leadership.
• Share user, process, and customer experience feedback to strengthen outcomes.
• Align with project teams and GPLs on KPIs, process flow improvements, and governance guidelines.

Key Behaviors:

• Strong sense of urgency
• Detail-oriented with structured and process-driven approach
• Collaborative mindset with strong stakeholder management
• Tech-savvy and adaptable to new tools and systems

Preferred Skills & Attributes

• Deep expertise in Oracle TMS and related processes.
• Strong analytical and problem-solving skills.
• Excellent communication, stakeholder engagement, and collaboration skills.
• Ability to manage multiple priorities in a structured and process-driven manner.
• Experience required: 10 - 16 years