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Capgemini
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OTC Process Expert

OTC Process Expert

Capgemini

0 years

0 Lacs

Calcutta

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

efficiency finance drive troubleshooting escalation optimization standardization documentation technology data service support

Work Mode

Remote

Job Type

Part Time

Job Description

Your Role

Role based in BSv organisation. Leveraging deepening knowledge of OTC, Manages a team of Order To Cash process and monitors the overall team performance efficiency and quality. You have to ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients.

In this role you will play a key role in:

Client POC for addressing status updates, agreeing on new initiatives and troubleshooting escalation point.
Initiates process optimization and standardization activities.
Responsible to keep the process documentation up to date and initiates any required updates.
Proactively monitors and seeks for improving team and process KPIs.
Handle complex client specific queries, issues or escalations within the client context Ensures correct and timely cash is applied accurately and timely.

Your Profile:

Have excellent command of the functionalities of the technology used for the delivery of services in different client contexts
Apply complex analytical models and problem-solving techniques and methodologies to the specific context
Be aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the client
Understand the cost drivers of the services and supports effective usage of them in the service deliveryUnderstand KPI measures and their impact on profitability. Proposes improvements to optimize and increase

WHAT YOU'LL LOVE ABOUT WORKING HERE :

We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

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OTC Process Expert