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Engineered Seal Products (ESP)
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Order Management Specialist

Order Management Specialist

Engineered Seal Products (ESP)

3 - 6 years

3 - 5 Lacs

Chennai

Posted:1 week ago| Platform:

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Skills Required

Customer Handling Order Taking Order Management Sales Order Processing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Order Management:Daily: Order acknowledgment to customers on new orders Review 830-APE Schedule changes Daily Review Demand Detail daily for order alignment Manage to expedite and push out requests from customers. Complete late-line coding for assigned customer orders. Review the Customer MRM tool. Review Import Error Report daily. Review suspended records daily. Proactively expedite with manufacturers to minimize delivery impact for customers. Monitor customer orders for correct sales prices entered Correct any errors or mispriced POs. Communicate any pricing discrepancies to customers. Weekly: Conduct effective open order management to ensure customer delivery expectations are met Manage lengthier/time-consuming requests from customers (reports, etc.) Review suspended records to ensure orders are not stuck in EDI. Review Customer Demand Detail to ensure discrepancies are cleared up, and future items are not impacted. Participate in a joint call with your supply chain specialist and Customer Experience Manager to discuss OTD performance, service levels, and bottlenecks. Review customer OTD using Power BI. Process new ship-to IDs within Software for EDI Process Forecast/SKU relationship within 830-APE for demand to show within company systems. Support accounting with any inquiries related to pricing discrepancies & payment issues. Attend weekly green team meetings for awareness regarding ECR & SCR status updates. Process customer complaints through the internal CAPA process.

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Engineered Seal Products (ESP)

www.engineeredsealproducts.com

Manufacturing

Milford

50-100 Employees

12 Jobs

Key People

John Smith

CEO
Jane Doe

Director of Sales
Emily Johnson

Head of Engineering

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