Order Management & Billing Specialist

Role Overview: You will be joining the Billing team in Hyderabad as an Order Management & Billing Specialist at Clarivate. Your primary responsibility will be to proactively perform various Billing/E-Billing activities and provide administrative support to ensure a superior client experience. You will work in a team of approximately 35-40 employees, reporting to the Manager/Sr. Manager. Key Responsibilities: - Manage the end-to-end order management process, including order entry, tracking, fulfillment, and billing. - Collaborate with internal teams such as sales, finance, and customer service to ensure timely and accurate order processing. - Work closely with the sales team to apply accurate pricing, discounts, and promotions to customer orders. - Update and maintain customer data in Salesforce and Oracle EBS. - Support the billing process by generating invoices, resolving billing issues, and ensuring accurate revenue recognition. - Coordinate with global teams to maintain consistency in order management processes. - Continuously enhance order management and billing processes by identifying areas for improvement and implementing enhancements. - Generate reports and analyze data to provide insights into order management and billing performance. Qualifications Required: - Must have 2+ years of experience as a Senior Order Management & Billing Specialist in the Billing domain. - Thorough knowledge of the Order to Cash cycle. - B. Com Graduate (preferred) with a minimum of 50% marks throughout education. - Basic Excel knowledge. - Strong client orientation. - Analytical skills and attention to detail. - Time management skills and ability to work well under pressure while meeting deadlines. - Ability to work in a complex and dynamic international environment. - Self-motivation, strong team ethic, initiative, and flexibility. - Excellent written and verbal communication skills. Additional Company Details: At Clarivate, the Billing/E-Billing team manages functions related to creating and delivering invoices to clients using Clarivate software/services. Daily operations involve interacting with internal stakeholders like Sales, software/services operations team, Finance team, TAX team, etc., ensuring effective closure of the monthly revenue cycle. Please note: This is a permanent role with flexible shift timings spread between 9 AM to 12 AM, working onsite in Hyderabad. Clarivate is committed to providing equal employment opportunities and complies with non-discrimination laws and regulations in all locations.,