8 Client Orientation Jobs

As a Team Lead with prior experience in Data mining and Data Research projects, you will be responsible for leading a team and ensuring the successful implementation and delivery of various projects. Your primary location will be in Netaji Subhash Place (NSP), Delhi, and the working days are from Monday to Friday with fixed off on Saturday & Sunday, except the last Saturday of the month. The working hours are from 9:20 am to 6:30 pm. Your role will involve demonstrating strong leadership and managerial skills to effectively manage the team. You should have experience in operations management and possess knowledge of process improvement methodologies. Excellent communication and interpersonal skills are essential for this role, along with the ability to analyze data and make informed decisions. Proficiency in project management, client orientation, and a deep understanding of the Data Research field are also important aspects of this position. Additionally, you should have excellent command on Excel to handle data efficiently. The ideal candidate for this position should have a Bachelor's degree and a minimum of 4 years of relevant experience in the industry. If you meet these qualifications and are based in Delhi, you are encouraged to apply for this role. For further details or to apply, please reach out to Avantika at 7827746006.,

As a Lead Order Management & Billing Specialist at our Noida office, you will be responsible for adhering to Clarivate's order processing and billing policies and procedures. Your role will require you to collaborate effectively with various departments and demonstrate a strong team player attitude. You should possess a minimum of 3-4 years of experience in the Billing/E-billing domain and have a comprehensive understanding of the Order to Cash cycle. A B. Com Graduate with a minimum of 50% marks throughout your education is preferred. It would be advantageous if you also have basic Excel knowledge, a strong client orientation, analytical skills with attention to detail, effective time management abilities, and the capacity to work well under pressure and meet deadlines. Additionally, you should be able to thrive in a complex international environment, display self-motivation, a strong team ethic, initiative, flexibility, and excellent written and verbal communication skills. In this role, your responsibilities will include ensuring the accurate processing of all documentation, handling complex client requests, fulfilling administration tasks as needed, providing timely reports and data regarding Billing/E-Billing and Reconciliation, and automating reconciliation processes to prevent revenue leakages. You will also be accountable for achieving client satisfaction by preparing and submitting invoices promptly, resolving billing queries, maintaining best practices, and complying with all procedures to ensure high-quality service. You will be expected to maintain relationships with clients and internal contacts, support business initiatives to enhance service quality, conduct performance trend analysis and reporting, prepare work allocations, and develop and maintain process manuals/SOPs. Our team manages the Billing/E-Billing functions, delivering invoices to Clarivate clients using our software/services. Daily operations involve collaborating with internal stakeholders such as Sales, software/services operations team, Finance team, TAX team, etc., to effectively close the monthly revenue cycle. This permanent role operates based on process/client requirements, with flexible shift timings between 9 AM to 1 AM. At Clarivate, we are dedicated to providing equal employment opportunities to all qualified individuals, ensuring non-discrimination in hiring, compensation, promotion, training, and other terms of employment as per applicable laws and regulations.,

The ideal candidate should possess strong leadership and managerial skills with a demonstrated 4 years of experience in operations management. Knowledge of process improvement methodologies, excellent communication, and interpersonal skills are essential. The candidate should have the ability to analyze data, make informed decisions, and proficiency in project management software. Experience in client orientation and the industry is preferred. An excellent command of Excel and deep knowledge in the Research & Data Analyst field is required. The role requires a Bachelor's degree qualification. The position is located at Netaji Subhash Place (NSP), Delhi, with a monthly salary ranging from 30,000 to 35,000. The working days are 5 days a week with fixed off on Saturday and Sunday, except the last Saturday of the month. The working hours are from 9:20 am to 6:30 pm. Interested candidates are welcome to apply for this challenging opportunity.,

Citi Global Wealth (CGW) offers a comprehensive range of services to cater to the needs of wealth clients across different segments, from affluent to ultra-high net worth individuals and family offices. Our strategies are designed to help clients maintain liquidity, maximize yields, conduct foreign currency transactions, manage expenses, and navigate cash flow fluctuations. With a global network, we are uniquely positioned to support clients with their banking requirements across regions. We are currently seeking a highly skilled professional to join our team as an Assistant Vice President, Complaint Insights at our location in CSIPL, Chennai. As a member of our team, you will have access to resources tailored to meet your individual needs, enabling you to make informed decisions, manage your financial well-being, and plan for your future effectively. The ideal candidate for this role should possess the following skills: - Customer Focus: Demonstrated experience in addressing customer issues with a hands-on approach to customer experience. - Operational Expertise: Ability to execute strategies and initiatives, preferably with expertise in process improvement methodologies such as LEAN or Agile. - Effective Communication & Stakeholder Engagement: Proficiency in delivering compelling narratives to diverse audiences and ensuring clear communication in presentations and meetings. - Relevant Education: Bachelor's or Master's degree in fields like Marketing, Communications, or Business Administration. In addition to the above skills, Citi provides various programs and services to support the physical and mental well-being of employees, including access to telehealth options, confidential counseling, and more. We also believe in supporting new parents by offering expanded Paid Parental Leave Policy globally. Key Responsibilities for the role include: - Reviewing monthly complaints to identify trends and actionable areas. - Identifying root causes for complaints and coordinating with stakeholders to implement solutions. - Providing detailed updates on complaint trends, issues, and solution implementation to senior management. - Driving continuous process improvements to enhance productivity, efficiency, and controls. The ideal Candidate for this position should have: - Minimum 5 years of relevant experience in customer service, marketing, legal, compliance, or related fields. - Bachelor's degree or equivalent experience. - Preferred experience in customer experience and contact center operations. - Strong stakeholder management and relationship-building skills. - Deep understanding of operational risk and project/process improvement capabilities. - Excellent communication skills, both verbal and written. This is a full-time position requiring a Bachelor's Degree. If you require reasonable accommodations due to a disability to access our search tools or apply for a career opportunity, please review our Accessibility at Citi policy. View Citis EEO Policy Statement and the Know Your Rights poster for more information.,

The Strategy and Transformation consultant at Capgemini supports clients in innovating and creating new strategies, services, and products. In this role, you will be involved in designing and implementing new business and operating models to help organizations evolve into the future. Your responsibilities will include developing customer insights, deepening organizational knowledge, and gaining market perspectives. As a Strategy and Transformation consultant, you will have the opportunity to specialize in a particular domain of expertise or industry. You will be accountable for successfully executing a portion of projects or tasks, which may involve leading a small team. Client satisfaction will be a key focus, and you will also have the chance to learn and engage in sales activities as part of your role.,

As an Intelligence Analyst at Pinkerton, you will be assigned to a specific client, serving as the subject matter expert on all intelligence-related tasks. Your strategic responsibility is crucial in improving the client's workflow and ensuring the dissemination of critical intelligence across operational teams. You will uphold Pinkerton's core values of integrity, vigilance, and excellence while responding promptly to requests for intelligence information. Your role will involve correlating intelligence and contextual data for the preparation of briefing materials, presentations, and intelligence-related papers/articles. You will review and verify information, intelligence reports, alert notices, and crime prevention surveys, disseminating data to the appropriate client staff members. Providing counsel and recommendations based on thorough analysis, you will work closely with supervisors and other Intelligence Coordinators. As an Intelligence Analyst, you will assess and maintain situational awareness tools to advise decision-makers accurately on possible courses of action. Utilizing diagnostic tools and technology sources, you will develop complex data compilations, research, evaluate, integrate, and analyze all-source data to create clear, concise, and in-depth intelligence analytical products. Your focus will be on operational threats, including research and development, production, delivery systems, doctrine, and capabilities. Additionally, you will conduct in-depth research and analysis of personal protection situations for designated personnel worldwide. You will prepare, present, defend positions, and provide recommendations at conferences, working groups, and planning sessions. Supporting travel protection initiatives through the preparation of location threat briefs will also be part of your responsibilities. To qualify for this role, you should possess a Bachelor's degree with five or more years of related experience in investigations and intelligence, or an equivalent combination of education and experience deemed sufficient by the company. You must have a working knowledge and understanding of intelligence-gathering techniques, along with the ability to evaluate, recommend, and develop policies, project initiatives, and operational methods. Strong time management skills, client orientation, and the ability to work independently under adverse conditions are essential. You should be adept at presenting and defending intelligence positions to various audiences, interacting effectively across different levels of an organization, and maintaining confidentiality with sensitive information. Excellent communication skills, proficiency in Microsoft Office, and the ability to manage multiple projects simultaneously are also required for this role. The role may require regular computer usage, occasional reaching and lifting of small objects, standing, walking, and travel as necessary. If you are a proactive team player who can adapt quickly to evolving environments and demonstrate exceptional analytical and problem-solving skills, we invite you to join our team at Pinkerton as an Intelligence Analyst.,

The Strategy and Transformation consultant at Capgemini plays a crucial role in supporting clients to innovate and cultivate new strategies, services, and products. As part of their responsibilities, they are involved in designing and executing innovative business and operating models that pave the way for the organizations of tomorrow. By delving into customer insights, organizational knowledge, and market perspectives, they contribute significantly to the evolution and growth of the businesses they serve. Moreover, the consultant is tasked with honing a specialization within a specific domain of expertise or industry, enhancing their proficiency in their chosen field. They take on the responsibility of overseeing the completion of a section of a project or specific activities, which may involve leading a small team towards achieving common goals. Additionally, the consultant is known for their client-centric approach and their willingness to delve into sales activities, thereby expanding their skill set and professional capabilities. In summary, the Strategy and Transformation consultant at Capgemini is a key player in driving innovation and transformation for clients, enabling them to stay ahead in a rapidly evolving business landscape.,

You will be joining Pinkerton, an industry leader with over 170 years of experience and a global impact. As an Employee Engagement Specialist, your primary responsibility will be to communicate proactively with Pinkerton Dedicated Professionals (PDPs) in a designated region. This role aims to foster an engaged, connected, and successful community of Pinkerton security and risk management professionals. Your tasks will include representing Pinkerton's core values of integrity, vigilance, and excellence, engaging with PDPs within your assigned region, and following a predetermined schedule covering specific topics in each communication with PDPs. It will be essential to document details of each PDP engagement for data analysis and identification of best practices, as well as responding promptly to communication initiated by PDPs. Collaboration with the Center of Excellence (CoE) team, Pinkerton Directors, Account Managers, and other internal stakeholders will be crucial to accurately assess gaps or needs identified through PDP outreach. You will also be responsible for administering region-based PDP surveys, documenting results, and partnering with various teams to design and implement remedial actions and proactive initiatives. To excel in this role, you should hold a Bachelor's degree and have two to five years of client and/or service-oriented work experience. Understanding people matters such as wellbeing, professional development, training, and team-building will be essential. Problem resolution skills, a client-oriented and results-driven mindset, attention to detail, and the ability to manage multiple projects simultaneously are key requirements. Effective written and verbal communication skills, the ability to interact across diverse cultures and at all levels, as well as proficiency in Microsoft Office and strong computer skills are necessary for success in this position. In terms of working conditions, this role requires regular computer usage, occasional reaching and lifting of small objects, operation of office equipment, frequent sitting, and travel as necessary. Pinkerton is an inclusive employer that values diversity and seeks candidates with diverse backgrounds, experiences, and perspectives to join their team of industry subject matter experts.,