Order Management & Billing Analyst - Japanese Bilingual

Service Contracts & Billing Specialist

Location: Bengaluru(5days WFO)

Key Responsibilities

• Coordinate order processing and billing activities for Order Management contracts.
• Supervise and manage daily tasks of the Customer Advocate Team.
• Review legal agreements for completeness of terms and conditions related to maintenance billing.
• Maintain and update equipment databases, including movements, additions, and cancellations.
• Manage invoicing processes, ensuring alignment with customer preferences and revenue recognition criteria.
• Ensure compliance with NCR Voyix policies and procedures.
• Perform monthly reconciliation and reporting of revenue data, including corrections and clarifications.
• Handle archiving and record retention in accordance with company policies.
• Provide support for internal and external audits as required.

Education Qualifications:

• Bachelors degree in Finance, Accounting, Business Administration, or a related field.

Experience:

• Minimum 3 years of experience in Order Management and Billing, preferably in a global or multinational environment.

Skills & Competencies:

• Strong problem-solving and customer service skills.
• Excellent communication skills across various levels of the organization.
• High sense of urgency and accountability.
• Ability to work collaboratively with cross-functional teams.
• Passion for delivering exceptional service and resolving issues effectively.

Language Requirements:

• Proficiency in English and Japanese is mandatory.
• JLPT certification (N1 to N5) is required.

Preferred Qualifications

• Experience working with outsourced operations.
• Exposure to global or multi-country environments.
• Strong analytical and reporting skills.