Order Management & Billing Analyst - Japanese Bilingual

You are a detail-oriented and proactive Service Contracts & Billing Specialist responsible for managing activities related to service contracts, maintenance, equipment database handling, and invoicing processes. Your role involves ensuring compliance with NCR Voyix guidelines and maintaining all necessary documentation. As the single point of contact for customers regarding service agreements and maintenance billing, you will collaborate closely with service sales and service teams. With a minimum of 3 years of experience in Order Management and Billing, preferably in a global or multinational environment, you will coordinate order processing and billing activities for Order Management contracts. Additionally, you will supervise and manage the daily tasks of the Customer Advocate Team and review legal agreements for completeness of terms and conditions related to maintenance billing. Your responsibilities will include maintaining and updating equipment databases, managing invoicing processes to align with customer preferences and revenue recognition criteria, ensuring compliance with NCR Voyix policies and procedures, performing monthly reconciliation and reporting of revenue data, handling archiving and record retention in line with company policies, and providing support for internal and external audits as necessary. The position requires a Bachelor's degree in finance, Accounting, Business Administration, or a related field. You should possess strong problem-solving and customer service skills, excellent communication skills across various organizational levels, a high sense of urgency and accountability, the ability to work collaboratively with cross-functional teams, and a passion for delivering exceptional service and resolving issues effectively. Proficiency in English and Japanese is mandatory, with a JLPT certification (N1 to N5) required. Preferred qualifications include experience working with outsourced operations, exposure to global or multi-country environments, and strong analytical and reporting skills.,