Order Management Associate (CCA II)

Regal Rexnord

2 - 4 years

5 Lacs

Hyderabad

Posted:9 months ago| Platform:

Apply

Skills Required

Quote To Cash Order Management Order Processing Po Creation

Work Mode

Hybrid

Job Type

Full Time

Job Description

Dedication to 80-20 overserve strategies
Drives continuous improvement initiatives within department
Collaborates with other teams to drive resolution/shipment on open order reports
Handles internal & external customer inquiries, quotes & orders
Responsible for building strong customer relationships and delivering customer-centric solutions
Supports corporate initiatives designed to overserve our customers while providing an effortless customer experience
Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals
Handles customer escalations, autonomously with first contact resolution when possible
Works with internal teams with a high sense of accountability and urgency
Works with internal partners (Credit, Planning, Shipping, etc) to drive resolution on customer-impacting issues
Leads training initiatives within department and works with Supervisors in the creation of Training Tools and Job Aids
Serves as escalation point for junior level associates & is a resource within the customer care department
Handles complex customer inquiries with expanded product knowledge
Assists Management with reports and provides other team members with daily directly on tasks
SFDC Case Handling in Categorization
SAP SD - Creating/modifying, Displaying SO, Quotations in order to extract the information.
Basic to Intermediate Excel Skills preferred
Good in mechanical drawing reading
Good Coordination with internal and external stakeholders for having relevant data and information.
Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products
Strong communication/interpersonal & organizational skills
Strong ability to manage daily workload

More Jobs at Regal Rexnord

Engineering Project Leader III

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

RBS Manager II

Pune, Maharashtra, India

5 - 6 yrs

Salary: Not disclosed

AR Analyst Senior

Faridabad, Haryana, India

4.0 - 5.0 yrs

Salary: Not disclosed

Trade Compliance Analyst I

Hyderabad

3.0 - 5.0 yrs

INR 5 - 7 Lacs

Account Manager I

Pune

8.0 - 10.0 yrs

INR 8 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.