Oracle Fusion Cloud CX Subscription Management- Principal Consultant

Key Responsibilities

Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Subscription Management, CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud) Cloud solutions.

Act as a subject matter expert (SME) on subscription lifecycle processes, including order capture, billing, amendments, renewals, and cancellations.

Design scalable and compliant subscription billing models tailored to business needs.

Understanding of various integration points between Subscription Management with upstream and downstream systems

Troubleshoot the reported issues and provide corrective actions

Qualifications & Skills

Mandatory:

Bachelor s degree (BE, BTech, MCA).

Minimum 5 years experience with Oracle CX Cloud products (Subscription Management, Fusion Sales/Service Cloud and CPQ).

Deep Implementation/Support experience of CX processes and Subscription Management solution areas.

Proficient in utilizing REST and SOAP APIs

Strong analytical and problem-solving skills.

Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Good-to-Have:

Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua)

Redwood migration

Excellent communication and project management skills, including stakeholder and team facilitation.

Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.

Self-Assessment Questions

1. Do I have hands-on experience implementing and supporting in Subscription Management.


2. Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell?


3. Have I successfully supported diverse Oracle Fusion


4. Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment?

Career Level - IC4

1. Incident Management

• Troubleshoot and resolve application issues:




• Prioritize and escalate:

2. End-User Support & Enablement

• Respond to user queries:




• Conduct training and knowledge sharing:

3. Configuration & Administration

• Assist with configuration:




• Support minor changes and regression tests

  during quarterly updates.

4. Service Request (SR) Management

• Log and manage Service Requests (SRs) with Oracle:




• Monitor patch and bug progress

  and keep business updated.

5. Release & Patch Readiness

• Analyze and communicate impact of quarterly updates:




• Regressions/UAT testing:

6. Integration & Data Flow Support

• Monitor and support integrations:




• Coordinate with IT or integration partners as needed.

8. Documentation & Knowledge Base

• Maintain up-to-date support documentation:

9. Customer Experience

• Advocate for user satisfaction:

10. Compliance & Best Practice

• Ensure data privacy and compliance:




• Promote SaaS best practices

  (e.g., configure > extend > customize) and minimize system customizations.