Oracle CX

Job Description

Role: Oracle CX Support Budget: 1.5 Lac to 1.7 Lac / Month Inhand No Deductions Location: India, Remote Minimum: 5 years relevant experience Notice: Immediate joiners only Responsibilities: Provide technical support to customers using Oracle CX applications such as Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud, and Oracle Commerce Cloud. Provide technical support and troubleshooting for Oracle EBS applications. Resolve customer issues in a timely manner to ensure customer satisfaction. Escalate complex issues issues to senior technical support staff or the development team to ensure timely resolution. Create and maintaining support documentation such as knowledge base articles, user manuals, and troubleshooting guides. Collaborate with cross-functional teams and work closely with cross-functional teams such as sales, marketing, and customer service to ensure that customer issues are resolved effectively and efficiently. Conduct root cause analysis customer issues to identify underlying problems and propose solutions. Keep up to date with product updates and releases and ensure customers are informed about new features and capabilities. Provide feedback to the development team on customer issues and feature requests to help improve the product. Work Experience & Required Skills: 5+ years of experience in Oracle applications (Oracle CX sales cloud, Oracle CX Service Cloud, Oracle CX Commerce Cloud, Oracle CX Integration Cloud, and Oracle CX Marketing Cloud). Oracle EBS and PLSQL Bachelor’s OR Diploma Degree in Computer Science or Management Oracle CX sales cloud Oracle CX Service Cloud Oracle CX Commerce Cloud Oracle CX Marketing Cloud Oracle CX Integration Cloud Oracle PLSQL / SQL Oracle E Business Suite Show more Show less