Ops Support Specialist C05

As an Ops Support Specialist 5 at Citi, your role involves providing operations support services such as record/documentation maintenance, account maintenance, and serving as the liaison between operations staff and clients. Your primary objective will be to offer day-to-day operations support in alignment with Citi's operations infrastructure and processes. **Responsibilities:** - Resolve customer inquiries and supervise escalated issues, ensuring efficient and effective customer service - Identify opportunities to offer value-added products and services while adhering to strict laws and regulations - Communicate daily with management on productivity, quality, and MIS indicators - Facilitate training for staff and assist in resolving complex problems within the department - Support a diverse range of products and services - Assist in Lean and process improvement projects - Appropriately assess risk in business decisions, ensuring compliance with laws and regulations **Qualifications:** - 2-4 years of relevant experience - Proficiency in Microsoft Office - Comprehensive knowledge of Dispute process - Ability to work independently and apply problem-solving capabilities - Willingness to work occasional weekends for support activities - Working knowledge of Pega and/or G36 functionality, CoB testing, and Trust Receipts (TRs) - Demonstrated analytical skills and clear communication abilities **Education:** - High School diploma or equivalent This job description offers an overview of your responsibilities, qualifications, and educational requirements. Please note that other job-related duties may be assigned as needed. Citi is an equal opportunity and affirmative action employer, promoting diversity and inclusion in the workplace. As an Ops Support Specialist 5 at Citi, your role involves providing operations support services such as record/documentation maintenance, account maintenance, and serving as the liaison between operations staff and clients. Your primary objective will be to offer day-to-day operations support in alignment with Citi's operations infrastructure and processes. **Responsibilities:** - Resolve customer inquiries and supervise escalated issues, ensuring efficient and effective customer service - Identify opportunities to offer value-added products and services while adhering to strict laws and regulations - Communicate daily with management on productivity, quality, and MIS indicators - Facilitate training for staff and assist in resolving complex problems within the department - Support a diverse range of products and services - Assist in Lean and process improvement projects - Appropriately assess risk in business decisions, ensuring compliance with laws and regulations **Qualifications:** - 2-4 years of relevant experience - Proficiency in Microsoft Office - Comprehensive knowledge of Dispute process - Ability to work independently and apply problem-solving capabilities - Willingness to work occasional weekends for support activities - Working knowledge of Pega and/or G36 functionality, CoB testing, and Trust Receipts (TRs) - Demonstrated analytical skills and clear communication abilities **Education:** - High School diploma or equivalent This job description offers an overview of your responsibilities, qualifications, and educational requirements. Please note that other job-related duties may be assigned as needed. Citi is an equal opportunity and affirmative action employer, promoting diversity and inclusion in the workplace.