Ops Sup Analyst 2 - C10

The Ops Sup Analyst 2 position is responsible for providing operations support services, such as record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Fraud Operations Team. Acting as a liaison between operations staff, relationship managers, project managers, custodians, and clients, the primary goal is to offer day-to-day operations support in alignment with Citi fraud operations support and processes. The role also involves assisting in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. As an Ops Sup Analyst 2, your responsibilities will include performing short and long term forecasting analysis, standardized fraud analysis, and making judgments based on practice and precedence under general supervision. You will need to develop and maintain a working knowledge of business/industry standards and practices, demonstrate a fundamental understanding of team interactions, and identify inconsistencies in data or results. Impacting the business directly through the quality of tasks/services provided, you will assess risk appropriately when making business decisions, with particular consideration for the firm's reputation and compliance with laws and regulations. Analyzing fraud trends, supporting organizational objectives in fraud review, and acting as a Subject Matter Expert (SME) for fraud review are also key responsibilities of this role. To qualify for this position, you should have at least 8 years of relevant experience in a related role, knowledge, and previous experience in the Investigation and Fraud claims process, experience in trend analysis and alerts in early fraud detection, and extensive knowledge of the Bank's Transactional Processing platforms/Chargeback cycle. Proficiency in Microsoft Office and Access, clear and concise written and verbal communication skills, and the ability to remain unbiased in a diverse working environment are essential. The ideal candidate will hold a Bachelor's degree/University degree or equivalent experience. This job description provides an overview of the work performed, and other job-related duties may be assigned as required. Citi is an equal opportunity and affirmative action employer, inviting all qualified interested applicants to apply for career opportunities. If you require a reasonable accommodation to use search tools and/or apply for a career opportunity due to a disability, review Accessibility at Citi.,