Opportunity with Stratogent - Qualys Administrator

Years of experience 4.5yrs-6yrs

Relevant Experience: 2+ years of experience in Qualys Vulnerability Management

The primary responsibility is to work on the existing or new Incidents, Service Requests, and Tasks

Triage the unresolved incidents or Requests to Leads Business Relationships:Continually communicates with Leads and Customers

Key Responsibilities

Incident Response

• Day to day Operational issues, requests and Project tasks

• Incident response and resolution within SLA's with excellent analytical and troubleshooting skills

• Providing all the necessary details to leads about the issue, steps taken, recommendation and any other relevant information

• Ticket Status Check and Update

• Respond to False Positive Alerts

• Incident Escalation and Progress Monitoring

• Create, review, update, and maintain Standard Operating Procedures.

• Prepare RCA for the escalated incidents.

• Perform the Shift handovers

Qualys

• Vulnerability management on servers and Web application.

• Run the set process for remediation, monthly reports preparation, coordination with broader IT team for change control and risk-based exceptions, etc. Ongoing operational activities related to vulnerability management include

• Monitor service response time. When performance degrades, work with vendor support to troubleshoot / resolve the issue.

• Work with IT Infrastructure to obtain input parameters for authenticated scans

• Manage asset groups, tagging, scanning policy

• Create reports and distribute to IT Infrastructure / System Owners

Triage vulnerabilities and track remediation status

• Support the deployment of Qualys agents to all IT Infrastructure components when applicable

• Track and report vulnerabilities on non-Qualys managed IT Infrastructure components including network devices (Switches, Routers, VPN Concentrators etc.)

Must-have Skills: Prior Working Experience

• Must have worked on Qualys

• Customer-focused

• Excellent communication skills (reading, writing, speaking and listening)

• Highly self-motivated and directed.

• Excellent attention to detail.

• Flexibility and willingness to work on different and multiple technologies

• Ability to effectively prioritize, organize and execute tasks in a high-pressure environment Good to have skills: Prior Work Experience

• Certifications in Qualys is an advantage

Prior training and certification in communication is added advantage

Additional hands-on other security tool is a added advantage. KRA

Adherence to ticket creation within SLA

Adherence to SLA in incident/request handling

Make the incident handling experience better for the customer (internal team/ external customer) • High quality ticket updates

Troubleshooting tasks with proper perspective

• Keep the Leads informed of task accomplishment, issues and status • Training and mentoring peers and Juniors Core Competencies