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Operator - STP & WTP

3 - 5 years

3 - 5 Lacs

Gurgaon / Gurugram, Haryana, India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Administrative Communication Skills Organizational Skills generating reports service-oriented

Work Mode

On-site

Job Type

Full Time

Job Description

Sodexo Food Solutions India Pvt. Ltd. is looking for a dedicated and organized Operator - STP & WTP to join our dynamic team. In this role, you'll be the central point of contact for all service requests related to our client's facility, ensuring smooth operations and efficient resolution. Key Responsibilities: Coordinate all work requests received via email, phone, or other communication channels, regarding services provided by Sodexo to the client. Collaborate with other Sodexo on-site team members to dispatch and collect work orders generated after receiving a request. Collect all closed work orders to formally close out service calls. Generate comprehensive reports based on collected work order data for both Sodexo and the client, ensuring transparency and informed decision-making. Receive and respond to all incoming calls, emails, or paper-based complaints/work requests promptly and professionally. Log all calls into the designated software, which will in turn generate work orders. Set up reports using all collected data from work orders for both the client and Sodexo, for control, transparency, and informational purposes. Maintain the helpdesk work area and equipment in a clean and orderly condition, strictly adhering to all prescribed regulations. Maintain the confidentiality and security of all data and information related to the facility. Maintain a professional appearance at all times. Qualifications: Previous experience in a similar administrative or coordination role, particularly in a service-oriented environment, is preferred. Excellent communication skills, both written and verbal, in English and local languages (Telugu, Hindi). Proficiency in using software for logging calls and generating reports. Strong organizational skills with a keen eye for detail. Ability to work independently and as part of a team. Proactive and problem-solving attitude. Commitment to maintaining confidentiality and high professional standards.

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Sodexo
Sodexo
www.sodexo.com/

Facilities Services

92866 Issy les Moulineaux Cedex 9 Gaithersburg

10001 Employees

197 Jobs

    Key People

  • Sophie Bellon

    Chairwoman and CEO

  • Paul G. O'Connor

    Chief Financial Officer

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