Operations Team Manager - Afterhours Travel

CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure, and loyalty travel markets. With offices all around the world, including New Zealand, Australia, Asia, North America, and Europe, CTM prides itself on delivering personalized service excellence through client-facing technology solutions. The company boasts a team of over 3000 employees and is continuously growing. As an employee at CTM, you will be part of a team of collaborative, innovative, and future-focused professionals who embody the company's core values Connect, Deliver, and Evolve. The Operations Team Manager role at CTM is a pivotal position that can be based anywhere in AU/NZ. The ideal candidate will possess strong GDS skills in both Sabre and Amadeus and will be responsible for managing a team of 10 travel consultants. Reporting directly to the Head of Operations - After Hours, the Operations Team Manager plays a crucial role in providing support and development to team members and the client base. Success in this role hinges on leveraging the resources and expertise within the team to support overall outcomes and expectations. Maintaining service standards, which are at the core of CTM's business, is imperative. As CTM continues to expand, Operations Team Managers must bring together individuals with diverse backgrounds and skill sets to work cohesively. Key Requirements: - Proficiency in both Sabre and Amadeus systems, travel industry policies, and processes. - Strong interpersonal and communication skills. - Working knowledge of consulting principles. - Understanding of performance management theories and practices. - Exceptional organizational skills. - Effective delegation abilities. CTM offers a dynamic work environment with a range of employee benefits, including travel discounts, health and wellness perks, training and development opportunities, wellness and chill-out days, and an annual volunteer day. With a commitment to diversity and inclusion, CTM welcomes candidates from all backgrounds and abilities to be part of its global award-winning team that values people, community, and technological innovation.,