Operations Support Specialist 5

Role Overview: As an Ops Support Specialist 5 at Citi, you will be responsible for providing operations support services, such as record/documentation maintenance, account maintenance, and serving as a liaison between various stakeholders. Your main objective will be to offer day-to-day operations support in alignment with Citi's operations infrastructure and processes. Key Responsibilities: - Resolve customer inquiries and handle escalated issues, ensuring efficient and effective customer service - Identify opportunities to provide value-added products and services while complying with relevant laws and regulations - Communicate with management on productivity, quality, and MIS indicators, and provide written and oral communications to business areas for financial entries - Facilitate training for staff and assist in answering questions within Disputes department - Support a wide range of products and services, participate in Lean and process improvement projects - Resolve complex problems based on best practices, escalating when necessary - Assess risks in business decisions with a focus on compliance and ethical conduct Qualifications Required: - 2-4 years of relevant experience - Proficiency in Microsoft Office - Comprehensive knowledge of Dispute process - Ability to work independently and apply problem-solving skills - Willingness to work occasional weekends for Pega releases and COB testing - Working knowledge of Pega and/or G36 functionality, CoB testing, and Trust Receipts (TRs) - Strong analytical and mathematical skills - Clear and concise written and verbal communication skills Education: - High School diploma or equivalent Note: This job description provides an overview of the work performed, and other duties may be assigned as necessary. Role Overview: As an Ops Support Specialist 5 at Citi, you will be responsible for providing operations support services, such as record/documentation maintenance, account maintenance, and serving as a liaison between various stakeholders. Your main objective will be to offer day-to-day operations support in alignment with Citi's operations infrastructure and processes. Key Responsibilities: - Resolve customer inquiries and handle escalated issues, ensuring efficient and effective customer service - Identify opportunities to provide value-added products and services while complying with relevant laws and regulations - Communicate with management on productivity, quality, and MIS indicators, and provide written and oral communications to business areas for financial entries - Facilitate training for staff and assist in answering questions within Disputes department - Support a wide range of products and services, participate in Lean and process improvement projects - Resolve complex problems based on best practices, escalating when necessary - Assess risks in business decisions with a focus on compliance and ethical conduct Qualifications Required: - 2-4 years of relevant experience - Proficiency in Microsoft Office - Comprehensive knowledge of Dispute process - Ability to work independently and apply problem-solving skills - Willingness to work occasional weekends for Pega releases and COB testing - Working knowledge of Pega and/or G36 functionality, CoB testing, and Trust Receipts (TRs) - Strong analytical and mathematical skills - Clear and concise written and verbal communication skills Education: - High School diploma or equivalent Note: This job description provides an overview of the work performed, and other duties may be assigned as necessary.