Operations Support Analyst 1

As an Officer, Operations Support Analyst 1 (Internal Job Title: Ops Sup Analyst 1 - C09) based in Chennai, India, you will be responsible for the following: Role Overview: Joining our team means you will have the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being for the future. Key Responsibilities: - Be an escalation contact between analysts and the business. - Oversight of the function to ensure all activities are completed within the timeframe. - Assist with process reviews relating to policy changes. - Reconcile accounts daily and monthly following prescribed processes, escalating any non-reconciled items appropriately. - Process Travelers Checks, following the documented process. - Track and Work within the required Service Levels. - Manage different work queues and assist with the production of department MIS and reporting. - Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits. - Delivery of a high level of customer service to internal customers. Qualifications Required: - Bachelor's degree with a minimum of 3-5 years of banking experience is preferred. - Prior experience in working with processes like settlements, Complaints Handling, reconciliation, sanction screening would be an added advantage. Additional Company Details: - Flexible to work in the UK/US time zone and holidays. - Excellent communications skills, both verbal and written. - Good Microsoft skills including Excel, Word, and Outlook. - Knowledge of risk & controls to resolve first-level escalated inquiries. - Computer literate and ability to grasp several in house systems quickly. - Demonstrates collaborative competency.,