Operations Support Analyst 1

As an Officer, Operations Support Analyst 1 (Internal Job Title: Ops Sup Analyst 1 - C09) based in Chennai, India, you will be responsible for various operations support tasks. You will play a key role in ensuring that all activities are completed within the specified timeframe and act as the escalation contact between analysts and the business. Your core responsibilities will include: - Being the point of contact for escalations between analysts and the business. - Providing oversight to ensure all activities are completed within the timeframe. - Assisting with process reviews related to policy changes. - Reconciling accounts daily and monthly following prescribed processes and escalating any non-reconciled items appropriately. - Processing Travelers Checks as per the documented process. - Tracking and working within the required Service Levels. - Managing different work queues, assisting with the production of department MIS and reporting. - Taking personal responsibility for your performance and identifying enhancements to processes that yield tangible benefits. - Delivering a high level of customer service to internal customers. Key Deliverables: - Verifying and processing customer requests/instructions through various channels with proper due diligence. - Communicating with customers and resolving investigation cases within designated time frames. - Following through tasks and ensuring they are completed to the required standards. - Adhering to policies and standard frameworks set by the company to meet client needs. - Meeting all Control and Compliance requirements and updating procedures as required. - Ensuring day-to-day operations are performed, and SLAs are met as agreed for all businesses. - Timely and accurate processing and customer resolution. - Timely escalation of incomplete/delayed processing. Qualifications Required: - Bachelor's degree with a minimum of 3-5 years of banking experience is preferred. - Prior experience in working with processes like settlements, Complaints Handling, reconciliation, sanction screening would be an added advantage. Additional Company Details (if present in JD): - Job Family Group: Operations - Core - Job Family: Operations Support - Time Type: Full-time Your success in this role will be enhanced by the following skills and exposure: - Flexible to work in UK/US time zone and holidays. - Excellent communication skills, both verbal and written. - Proficiency in Microsoft skills including Excel, Word, and Outlook. - Knowledge of risk & controls to resolve first-level escalated inquiries. - Computer literate with the ability to quickly grasp several in-house systems. - Demonstrates collaborative competency. If you require a reasonable accommodation due to a disability to utilize search tools or apply for a career opportunity, please review Accessibility at Citi. For more information, you can view Citis EEO Policy Statement and the Know Your Rights poster.,