Operations Supervisor

Role & responsibilities

1. Order & Logo Management

• • customer order call , order details logo requirement final
• • Logo designer customer designer coordination
• • Logo maximum 1 customer confirm (same day best)
• • Final logo confirmation customer inform 500 charge 34 extra

2. Die Making Process

• • approved logo die maker mail
• • 2 die makers follow up manage
• • Maximum 2 die factory (1 best)

3. Printing Process

• • Die printer sample print photo customer
• • Sample approval due payment customer clear
• • Payment clear printer
• • Printing maximum 2 complete

4. Dispatch & Billing

• • Printed dispatch team accounts
• • Dispatch team tracking ID customer
• • 10 customer review (Very Good / Good / Bad)

5. Daily Team Management

• • Under working staff manage :
• • Foil Printer (1) + Packer (2)
• • Colour Printer (1) + Packer (2)
• • Die Maker
• • Logo Designer
• • Accounts
• • Dispatcher
• • step pending work daily production group update
• • – systematic

Daily Work Schedule

• • 9:30 – 10:00 AM: Warehouse cleaning (cleaner assign )
• • 10:00 – 11:00 AM: Printer , workers check (2 printer + 4 packer manage )
• • 11:00 – 12:00 PM: sample approved payment pending – payment follow up & purchase confirmation
• • 12:00 – 1:00 PM: Logo designer customer logo confirm
• • 1:00 – 2:00 PM: Free (buffer time)
• • 2:00 – 2:30 PM: Lunch Break
• • 2:30 – 4:00 PM: Free (buffer time)
• • 4:00 – 5:00 PM: Payment follow up
• • 5:00 – 6:00 PM: New order customers call logo confirm
• • 6:00 – 7:00 PM: Logo final die maker mail
• • 7:00 – 8:00 PM: Daily production count , group update , next day printers assign , dispatch & billing finalize

Performance Standards

• • Logo confirmation: Same day – Very Good | 1 day – Good | 2+ days – Bad
• • Die making: 1 day – Very Good | 2 days – Good | 3+ days – Bad
• • Printing: 1 day – Very Good | 2 days – Good | 3+ days – Bad
• • Customer review after 10 days: Aim for Very Good

Skills Required

• • Strong coordination and follow-up skills
• • Good communication with customers and team
• • Systematic & organized work approach
• • Time management and deadline orientation
• • Basic knowledge of printing & packaging operations (preferred)

Preferred candidate profile