Operations Manager - Travel Sales

As an Operations Manager at a flight booking company catering primarily to USA-based clients, your role will be crucial in ensuring the smooth daily operations of the business. Based in Noida, you will be responsible for coordinating with various teams, managing resources effectively, and ensuring compliance with company policies and procedures. Your role will also involve identifying areas for process improvement, implementing necessary changes, and maintaining a high level of customer service. Your main responsibilities will include handling customer inquiries related to both domestic and international flight bookings, ticketing, cancellations, and modifications. You will need to engage with clients, understand their travel requirements, create customized itineraries, and provide exceptional service to meet their needs. To excel in this role, you should have at least 8-10 years of relevant experience in the travel industry. Proficiency in using any GDS system such as Galileo, Amadeus, Sabre, Apollo, or Worldspan is essential. You should possess a strong understanding of domestic and international flight fares, be adept at both B2B and B2C interactions, and have experience in PPC and meta calls/booking. Being able to work effectively under pressure, being self-driven, and having a target-oriented approach are key attributes for success in this role. Proficiency in Microsoft Office and project management software is required to manage tasks efficiently. Additionally, you should have good geographical knowledge including city codes, airport codes, etc. Excellent communication skills and the ability to interact with airlines are vital for this position. Flexibility to work in shifts according to international time zones is necessary, and fluency in English will be an advantage in this role. If you are a dynamic professional with a passion for travel sales and possess the necessary skills and experience, we invite you to apply for this exciting opportunity.,