Operations Manager

About Infinite Labs Digital

Infinite Labs is a forward-thinking agency specializing in AI-powered marketing, working with brands in supplements, healthcare, real estate, and professional services to achieve measurable growth.

At InfiniteLabsDigital, we specialize in delivering results-driven digital marketing strategies to help businesses scale. Our team focuses on innovative approaches to drive traffic, generate leads, and enhance brand visibility for our clients across diverse industries including supplement brands, medical practices, real estate agencies, and professional services firms.

ABOUT THE ROLE

We are seeking an experiencedOperations Managerto join Infinite Labs Digital and lead day-to-day operations fora Leading Sports Nutrition Brand, a high-performance supplement brand in the e-commerce space. This is a pivotal role that sits at the intersection of business operations, team coordination, and executive support.

You will be the operational backbone of a Leading Sports Nutrition Brandmanaging vendor relationships, coordinating with our 3PL warehouse, overseeing order fulfillment, handling customer issues, and serving as a critical executive assistant to our Founder/CEO. This role requires someone who can wear multiple hats, think strategically, and execute operationally with excellence.

PRIMARY RESPONSIBILITIES Operations & Fulfillment Management

• Oversee day-to-day operations across all sales channels (Shopify, Amazon, direct-to-consumer)
• Coordinate with our third-party logistics (3PL) warehouse partner for inventory management, order fulfillment, and shipments
• Monitor order flow, fulfillment timelines, and shipping metrics across platforms
• Identify and resolve operational bottlenecks, delays, and fulfillment issues
• Track inventory levels, stock-outs, and reorder points across SKUs
• Manage returns, exchanges, and customer fulfillment-related problems
• Generate weekly/monthly operational reports on fulfillment performance and KPIs

Vendor & Supplier Management

• Build and maintain relationships with 3PL providers, shipping carriers, and other key vendors
• Negotiate terms, manage contracts, and track vendor performance
• Resolve vendor issues promptly and escalate when necessary
• Coordinate with suppliers on product shipments, quality control, and delivery timelines
• Track vendor SLAs and hold partners accountable to performance metrics

Customer Service & Issue Resolution

• Oversee customer-facing operational issues (shipping delays, damaged packages, order errors)
• Escalate complex customer problems and coordinate resolution with appropriate teams
• Monitor customer feedback and identify operational improvements
• Ensure customer satisfaction by addressing operational pain points

Team Coordination & Cross-Functional Communication

• Act as the operational hub connecting marketing, fulfillment, customer service, finance, and executive teams
• Manage communication across departments and ensure alignment on priorities
• Coordinate with finance/accounting teams on inventory valuation and operational metrics
• Support team members with operational decisions and process improvements
• Identify process inefficiencies and recommend solutions

Executive Support & Calendar Management

• Manage the Founder/CEO's calendar, schedule meetings, and coordinate availability
• Prepare meeting agendas, background materials, and action item summaries
• Track action items from meetings and ensure follow-up
• Assist with strategic operational planning and business reviews
• Provide the Founder/CEO with critical operational updates and metrics daily/weekly

Systems & Tools Management

• Manage and optimize operations across Shopify, Amazon, CIN7,Monday.com, Slack, and QuickBooks
• Ensure data accuracy across all platforms and systems
• Create operational dashboards and reports inMonday.comfor visibility
• Troubleshoot system issues and coordinate with technical support as needed
• Identify opportunities to automate or streamline workflows
• Train team members on operational tools and best practices

Process Development & Continuous Improvement

• Document operational processes and standard operating procedures (SOPs)
• Identify bottlenecks and opportunities for efficiency gains
• Implement process improvements and track results
• Build scalable systems that can handle growth
• Recommend operational investments and resources needed for growth

REQUIRED QUALIFICATIONSExperience

• Minimum 5+ yearsof e-commerce operations, warehouse/fulfillment management, or supply chain experience
• Proven experience managing 3PL or warehouse operations
• Track record coordinating multi-channel sales (Shopify, Amazon, or similar platforms)
• Experience managing small teams (3-5 members) or cross-functional stakeholder groups
• Executive assistant or high-level operations coordinator experience is a plus

Technical Skills

• Proficiency required:Shopify, Amazon Seller Central, CIN7 (or similar inventory management systems)
• Proficiency required:Monday.com, Slack, QuickBooks (or similar accounting software)
• Strong Excel/Google Sheets skills for data analysis and reporting
• Comfortable learning new tools and platforms quickly
• Experience with operational reporting, dashboards, and KPI tracking

Competencies & Soft Skills

• Exceptional organizational skills Managing multiple priorities, deadlines, and cross-functional projects simultaneously
• Communication Clear, concise written and verbal communication across all levels
• Problem-solving Quick thinking to identify issues, troubleshoot, and implement solutions
• Attention to detail Accuracy in data entry, tracking, and reporting (critical in operations)
• Proactive mindset Identifies problems before they escalate; seeks continuous improvement
• Adaptability Thrives in a fast-paced, evolving e-commerce environment
• Executive presence Comfortable working directly with C-level and earning respect from team members
• Ownership mentality Takes responsibility for outcomes, not just tasks

Preferred Qualifications

• Experience in the supplement, nutrition, or health/wellness industry
• Knowledge of e-commerce compliance (multi-state sales tax, shipping regulations)
• Experience with data analysis and operational KPI development
• Familiarity with integration tools or workflow automation
• Experience scaling operations from startup to high-growth stages

How to Apply

If you meet the qualifications and are interested in this opportunity, please submit your application through LinkedIn or contact us directly. ([HIDDEN TEXT])