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Operations Manager- Customer Service

Operations Manager- Customer Service

Infosys BPM

9 - 14 years

9 - 14 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Customer Service Customer Service Management International Process Customer Service Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage customer service operations for international clients, ensuring timely resolution of queries and issues.
Oversee a team responsible for providing exceptional customer service through various channels (phone, email, chat).
Develop and implement process improvements to enhance efficiency and effectiveness of customer service operations.
Collaborate with internal stakeholders to resolve complex customer complaints and escalations.
Analyze performance metrics to identify areas for improvement and optimize processes accordingly.

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