Operations Manager, Creative Services - Workflow

As an Operations Manager - Workflow at Bain & Company's Creative Services department within the global Marketing organization, your main responsibility will be to collaborate closely with client teams and business partners to ensure that design requests are successfully scoped, assigned, and delivered according to clients" requirements and expectations. You will lead a team of specialists who act as the first point of contact for design requests, supporting fast turnaround design solutions in alignment with Bain and client brand standards. Your role will involve managing resources, fostering professional growth within your team, providing feedback and coaching, and creating a positive and collaborative team environment that encourages creativity, innovation, and continuous learning. You will also be responsible for vendor management, leading systems projects, tracking and reporting on Creative Services key performance indicators (KPIs) and service level agreements (SLAs), and driving continuous improvement initiatives. To excel in this role, you should possess strong project and workflow management expertise, leadership skills, and the ability to effectively communicate and collaborate with diverse teams and stakeholders. You must have 10-12 years of relevant experience, including leadership and project management experience, a deep understanding of Microsoft Office and Adobe Creative Suite, fluency in English (both written and spoken), excellent communication skills, and a Bachelor's degree or equivalent combination of education, training, and experience. In summary, as the Operations Manager - Workflow at Bain & Company's Creative Services department, you will play a crucial role in ensuring the successful delivery of high-quality presentation design services to support consulting teams and practices, driving operational excellence, fostering team growth, and contributing to the overall success of the organization.,